Job Description
Job Description
We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital point of contact for patients, assisting them with navigating healthcare services and ensuring a seamless experience. This long-term contract position requires a strong commitment to delivering exceptional service and maintaining high standards of attention to detail.
This is a part-time position, Monday, Tuesday and Fridays 3:30p – 12a
Responsibilities:
• Act as a non-clinical liaison to support patients before, during, and after their interactions with medical facilities.
• Assist patients and guests with transportation information, including details about campus shuttles.
• Coordinate and schedule physician appointments and care for both inpatient and outpatient services.
• Facilitate communication between patients, guests, and departments to address concerns and ensure proper follow-up.
• Provide guidance to patients navigating the healthcare system, ensuring clarity and ease during their experience.
• Uphold safety and quality standards while maintaining sensitivity to cultural diversity and patient rights.
• Support compliance with National Patient Safety Goals and participate in ongoing education and training.
• Execute patient care practices aligned with organizational standards and frameworks.
• Maintain accurate records and summaries of patient interactions to ensure seamless communication.
• Promote teamwork and respect within all interactions to enhance the patient and guest experience.
• Proven experience in customer service, preferably in a healthcare or related field.
• Strong communication skills with the ability to address diverse patient needs effectively.
• Proficiency in Microsoft Excel and Word for record keeping and scheduling.
• Familiarity with healthcare compliance and safety standards.
• Ability to schedule appointments and manage related administrative tasks.
• Capacity to handle sensitive information with confidentiality and professionalism.
• Demonstrated leadership and teamwork skills in a fast-paced environment.
• Knowledge of public relations and liaison practices to enhance patient experiences.