Job Description
Job Description
Our client, a growing Managed Service Provider, is seeking an experienced Systems Engineer to support client projects and deliver high-level technical solutions across small to mid-sized business environments. This role partners closely with the Director of Technical Operations and internal teams to design, implement, and support secure, scalable IT systems.
What You’ll Do
- Serve as a primary technical resource and trusted advisor for clients
- Deliver remote and on-site support across Windows environments
- Design, deploy, and support Windows Server, virtualization (Hypervisor/VMware ESX), and Active Directory
- Configure and support firewalls, VPNs, and security solutions (FortiGate, Cisco, SonicWALL, DUO preferred)
- Manage tickets, execute client projects, and own issues from identification through resolution
- Troubleshoot hardware, software, networking, and endpoint security issues
- Create clear documentation and maintain accurate time tracking
What You Bring
- Strong customer service and communication skills
- Advanced troubleshooting and problem-solving abilities
- Deep experience with Windows 11, Windows Server, AD, DNS, DHCP, GPO, and Microsoft 365
- Working knowledge of networking fundamentals and TCP/IP
- Experience supporting VPNs, antivirus, EDR/MDR, email systems, and data migrations
- Ability to work independently in a fast-paced MSP environment
Preferred Experience
- 10+ years of systems/network administration
- Managed Service Provider (MSP) background
- Experience with tools such as Autotask, Datto RMM, and ITGlue
- Relevant certifications (A+, Network+, CompTIA, MCITP) a plus