Customer Service Representative

Job Description

Job DescriptionDescription:

At Standard Heating and Cooling, we’ve been keeping Birmingham comfortable for decades with trusted HVAC services and a commitment to quality. We believe great customer service starts with great people—and we’re looking for a motivated, friendly, and organized Customer Service Representative to join our team.

What You’ll Do:
As a CSR, you’ll be the first point of contact for our customers—whether they’re calling with a heating emergency or booking routine maintenance. Your job is to provide an exceptional customer experience, support our technicians in the field, and help keep operations running smoothly.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries with professionalism and empathy
  
• Schedule appointments for service, maintenance, and installations
  
• Dispatch technicians based on availability, location, and priority of service
  
• Follow up with customers to confirm appointments, provide updates, and ensure satisfaction
  
• Maintain accurate records in our scheduling and CRM systems
  
• Handle billing questions, warranty info, and basic troubleshooting
  
• Coordinate with technicians and other departments to resolve issues
  
• Provide administrative support as needed

Requirements:

• Prior customer service experience (HVAC or home services industry a plus)
  
• Excellent phone etiquette and communication skills
  
• Strong attention to detail and ability to multitask
  
• Ability to remain calm and helpful under pressure
  
• Computer proficiency (experience with scheduling software preferred)
  
• A team player who’s reliable, positive, and eager to learn
  

Why Work With Us:

• Friendly, supportive work environment
  
• Opportunities for advancement
  
• Competitive pay and benefits
  
• Be part of a company that values integrity, quality, and customer care