Job Description
Job Description
TECHNICAL SERVICES SUPERVISOR POSITION SUMMARY:
The Technical Services Supervisor –is responsible for leading the Technical Services Engineering team, ensuring high-quality technical support, customer service, and project coordination. This position will manage day-to-day operations, oversee the technical design and support function, maintain internal standards and systems (including CAD and database management), and act as the point of escalation for complex technical issues. The role requires strong leadership, engineering knowledge, and a collaborative mindset to drive efficiency, technical excellence, and customer satisfaction.
TECHNICAL SERVICES SUPERVISOR ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Team Leadership & Oversight
- Lead, mentor, and develop a team of Technical Services Engineers.
- Allocate team resources effectively to meet project and support demands.
- Establish performance goals and conduct regular evaluations.
- Provide training, support, and professional development to team members.
- Technical Operations Supervision
- Oversee technical design output including layout drawings, part lists, and shop drawings.
- Ensure quality and accuracy of design deliverables.
- Drive improvements in drafting, design tools, and database management.
- Ensure timely and accurate technical support is provided to internal and external stakeholders.
- Project & Customer Support
- Act as escalation point for complex technical inquiries or site issues.
- Coordinate technical project support for major or high-profile installations.
- Support site visits as needed and ensure on-site problem resolution processes are documented and improved.
- Collaborate with Sales, Product Development, and Engineering to deliver technical solutions.
- System and Process Optimization
- Maintain and improve the technical services information database and CAD system organization.
- Develop and implement standard operating procedures (SOPs) for technical services.
- Identify process inefficiencies and propose technical or workflow improvements.
- Cross-Functional Collaboration
- Work with Product Competency Centers to maintain up-to-date product knowledge.
- Collaborate with Inside Sales and Area Sales Managers to resolve issues and improve customer satisfaction.
- Analyze field failure reports and implement corrective action strategies.
TECHNICAL SERVICES SUPERVISOR COMPETENCIES:
Communication Proficiency
Quality/Accuracy
Attention to Detail
Technical Capacity
TECHNICAL SERVICES SUPERVISOR EDUCATION AND/OR EXPERIENCE:
- Four-year degree in Civil Engineering, or an equivalent combination of education and experience which provides similar knowledge, skills, and abilities.
- Minimum of two years supervising experience.
- Experience in hydraulics or subsurface detention preferred.
- Minimum of 2 years’ experience interpreting product design, layouts and basic drafting room practices. Knowledge of AutoCAD or similar systems.
- Experience with HydroCAD is a plus, not required
- Experience with Microsoft Dynamics
TECHNICAL SERVICES SUPERVISOR ADDITIONAL ELIGIBILITY QUALIFICATIONS:
- Ability to read and comprehend simple instructions, short correspondences, and memos.
- Ability to write technical correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Solid understanding of engineering principles
- Proficient use of AutoCAD 2019 or higher
- Proficient use of Adobe Acrobat Pro
- Ability to read and interpret blueprints
- Good organizational skills required
- Proficient in MS Office Products
- Proficient use of databases
- Ability to read, analyze, and interpret general technical or governmental procedures.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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