Job Description
Client Overview
Our client, a premier residential community in Queen, is seeking a polished and hospitality-focused Bilingual Mandarin Resident Services Associate to provide exceptional service to residents, guests, and prospective tenants. This role is ideal for someone with a strong customer service background who enjoys creating positive experiences and thrives in a luxury residential environment.
Salary/Hourly Rate
$25/hr - $27/hr
Position Overview
The Bilingual Mandarin Resident Services Associate will serve as the face of the property, providing a high level of customer service while supporting front desk operations, resident relations, visitor management, and building services. Candidates must be fluent in Mandarin and English and possess a hospitality-driven mindset with a strong focus on resident satisfaction. This is a temp-to-perm opportunity with strong long-term potential. Candidates must be comfortable working onsite in Queens and committed to delivering exceptional resident experiences in a customer-focused environment. Upon permanent conversion, employees will join a unionized workforce and must be comfortable becoming a union member. The schedule is from Tuesday to Saturday, 3:00 PM - 11:00 PM and the ideal candidate must be flexible for one overnight shift per week.
Responsibilities Of The Bilingual Mandarin Resident Services Associate
- Resident & Guest Services:
- Welcome residents, guests, and visitors with professionalism and warmth.
- Manage visitor check-in procedures and coordinate deliveries.
- Maintain a polished, organized, and welcoming lobby environment.
- Support resident events and leasing activities as needed.
- Conduct routine lobby and common area checks to ensure presentation standards are maintained.
- Security & Building Operations:
- Monitor building activity and access procedures.
- Track vendor and contractor visits and maintain accurate logs.
- Respond appropriately to resident concerns and building-related issues.
- Package & Resident Services:
- Receive, log, and organize packages and deliveries.
- Manage service requests, amenity reservations, and resident preferences.
- Maintain accurate records and assist with package room operations.
- Move-In / Move-Out Coordination:
- Coordinate logistics related to resident move-ins and move-outs.
- Communicate with building management regarding scheduled activities.
- Ensure smooth transitions and positive resident experiences.
- Leasing & Community Support:
- Welcome prospective residents and notify leasing teams of arrivals.
- Assist with property tours and leasing support activities.
- Share community information and provide exceptional customer service.
- Emergency Response & Team Support:
- Follow emergency procedures and respond calmly under pressure.
- Escalate issues appropriately and follow through to resolution.
- Participate in team meetings and support special projects as assigned.
Required Experience/Skills For The Bilingual Mandarin Resident Services Associate
- Fluent in Mandarin and English (required).
- Strong experience in hospitality, concierge, residential services, customer service, or front desk.
- Exceptional communication and interpersonal skills.
- Professional and polished presentation.
- Strong problem-solving abilities and customer-focused mindset.
- Ability to remain calm and professional in a fast-paced environment.
- Comfortable working second-shift hours and one overnight shift per week.
Preferred Experience/Skills For The Bilingual Mandarin Resident Services Associate
- Experience in luxury residential, hospitality, hotel, concierge, or guest services environments.
- Experience working with diverse communities and high-volume resident interactions.
- Familiarity with property management or resident services systems.
Education Requirements
- High school diploma is required.
- Bachelor’s degree is preferred.
Benefits
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).