Job Description
Job Description
About the Role
We’re looking for a seasoned customer and product leader who thrives at the intersection of engagement, strategy, and growth. With a strong consulting background and a foundation in accounting, you know how to connect with customers on both a business and product level. You’ll be the face of our product - leading demos, hosting webinars, shaping adoption strategies, and guiding prospects from demo to close. This role is equal parts strategic and hands-on: you’ll not only deepen relationships with existing customers but also play a key role in converting prospects into long-term partners. If you have 8+ years of consulting experience, love turning conversations into outcomes, and get energized by helping clients solve problems while driving revenue, this role is for you.
What You’ll Do
- Act as a trusted advisor for both prospects and customers, building long-term partnerships and understanding their business challenges.
- Deliver engaging, consultative product demos and webinars that win over prospects and deepen customer adoption.
- Own the sales cycle: build relationships, manage conversations, and close new business.
- Lead customer engagement strategies that improve adoption, retention, and advocacy.
- Partner with product teams to test, validate, and refine features based on customer and market needs.
- Navigate contract discussions and negotiations with confidence, balancing customer goals and business outcomes.
- Translate customer and prospect feedback into actionable insights that shape go-to-market and product roadmaps.
- Mentor team members and champion a customer-first, growth-driven mindset across the organization.
- Develop insights through data analytic activities in the area of sales, marketing, product, HR and customers.
What We’re Looking For
- 8+ years in consulting, with deep experience in client-facing leadership roles.
- Strong background in Excel and data analytics
- Professional accounting background (CPA, CIA a plus).
- Proven ability to sell, experience converting demos and conversations into revenue.
- Strong track record in customer management, product demos, and leading webinars or presentations.
- Strategic thinker who can connect the dots between product, customer, and business growth.
- Skilled in contract management and negotiations.
- Exceptional communication and presentation skills - you know how to simplify the complex and make it compelling.
- Ability to travel to trade shows and company meetings.
Bonus Points For
- Experience in SaaS, fintech, or product-led growth environments.
- Experience in product testing and adoption strategies.
- A collaborative, innovative mindset that thrives in fast-moving environments.
Why You’ll Love Working Here
- Become highly visible and recognized in your field.
- A dynamic, forward-thinking culture where your impact is visible and celebrated.
- A chance to directly shape how customers engage with and buy into our products.
- Opportunities to influence product strategy, sales approach, and customer success.
- Flexibility, autonomy, and support to do your best work.
Company DescriptionSkyStem is a niche technology company based in New York and is the creator of ART, a month-end close automation software. SkyStem strives to bring soul to software by providing intelligent and intuitive solutions that eliminate redundant work and provide finance and accounting professionals the opportunity to focus on more dynamic, strategic and fulfilling work. We emphasize the human touch, so that customers get the best of both worlds — cutting edge SaaS technology paired with fanatical customer service.
Company Description
SkyStem is a niche technology company based in New York and is the creator of ART, a month-end close automation software. SkyStem strives to bring soul to software by providing intelligent and intuitive solutions that eliminate redundant work and provide finance and accounting professionals the opportunity to focus on more dynamic, strategic and fulfilling work. We emphasize the human touch, so that customers get the best of both worlds — cutting edge SaaS technology paired with fanatical customer service.