Job Description
Job Description
The Assistant Sales Manager is responsible for developing a positive Petland culture on the sales floor that results in a team of Pet Counselors delivering the Petland Mission.
Job Requirements:
• Strong communication skills, both oral and written.
• Ability to follow operating systems and directions from General Manager and/or Store Franchisee.
• Flexibility and stamina to work retail hours.
• Ability to perform basic math skills.
• Ability to work with a team of employees as well as other department heads to ensure that business goals are met.
Responsibilities:
• Must use the Petland Mission, 5-Step Sale and 4-Basic Needs sheets to provide great customer service.
• Must teach, educate, influence, persuade, motivate and develop Pet Counselors.
• Must have a floor presence and constantly direct Pet Counselors toward customer
interaction.
• Must maintain a high standard of appearance and professionalism for ones self and staff by maintaining good hygiene and the Petland uniform.
• Ensure that employees maintain strong customer counts, high average tickets and dollars per hour through; monitoring, use and review of employee scorecards.
• Monitor and affect sales by department and sub-department, as well as the ratios between pets and the corresponding supplies.
• Positively affect staff morale and culture for both sales performance and community relationships.
• Perform other duties as assigned by the General Manager and/or store franchisee.