Job Description
Job Description
Description:
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The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
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The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
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The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
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The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
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Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
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Under the direction of the area supervisor, perform daily activities accurately and on time.
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Maintain a safe and professional environment.
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Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
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Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
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Maintains required records and documentation.
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Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Requirements:
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Required Education: High school diploma or equivalent.
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Ability to provide quality, error free work in a fast-paced environment.
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Ability to work independently with minimal on-site supervision.
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Excellent phlebotomy skills to include pediatric and geriatric.
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Must be able to make decisions based on established procedures and exercise good judgment.
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Capable of handling multiple priorities in a high-volume setting.
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Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
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Medical training: medical assistant or paramedic training preferred.
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Phlebotomy certification preferred. (Required in California, Nevada, and Washington)
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Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
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Minimum 2 years in a Patient Service Center environment preferred.
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Customer service in a retail or service environment preferred.
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Keyboard/data entry experience.
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Shift/Time Zone: Monday-Friday, 6:30am-12pm, and every other Saturday