Job Description
Job Description
About Trenton Health Team
Trenton Health Team (THT) is an innovative multi-sector partnership dedicated to the health and well-being of the greater Trenton community. Nationally-recognized for results achieved over more than a decade of work, the collaborative is an innovative partnership among Capital Health, Henry J. Austin Health Center, the City of Trenton Department of Health and Human Services, and more than 100 community organizations. THT operates with a broad understanding of what health, health equity, and well-being mean for Trenton, as well as what activities and strategies will help address all the factors influencing a healthy city. Our shared Vision for a Healthy Trenton incorporates social determinants of health, defining a “healthy Trenton” that includes: Healthy Environment and Housing; Vibrant Public Spaces; Growing Economy; Healthy Food; Improved Safety; Equity and Social Cohesion; and Quality Healthcare.
What we offer:
Our employees enjoy the following benefits:
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A hybrid work schedule (1-2 days per week non-remote)
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Medical, dental & vision insurance funded by THT at 85-100%
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Employer-supported HSA contribution
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401k Retirement plan with 4% employer match
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Life Insurance (Employer-funded basic at 1.5x salary plus voluntary & AD&D)
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Generous paid time off (PTO plus 16 holidays annually)
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Short Term & Long-Term Disability
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Employee Assistance Program
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Employee Referral program
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Discretionary benefit programs
MAJOR FUNCTIONS:
Every day, we care for low-income patients in our hospitals and doctors’ offices. We try our best to keep them feeling well so that they can live their lives to the fullest. However, life can be tough, making it harder for people to stay healthy and recover when they are sick. Patients have worries such as: “How will I get to the pharmacy to get my prescriptions filled?” “Who will watch my children while I go to the doctor?” and “Will I have food, transportation, and housing?”
We believe that Community Health Workers (CHWs) possess the skills and experience to understand the challenges faced by low-income patients and support them through difficult times. CHWs are people who come from the communities they serve. CHWs act as caring neighbors to help patients address the social, medical, and community problems that lead to poor health. Serving both the English-speaking and bilingual community, their goal is to help patients deal with the ‘real life’ issues that keep them from staying healthy, help with the tasks of getting medical care, and work on health goals by doing things like planning healthy meals or finding time to exercise. Serve as the primary Trenton Health Team representative for individuals and communities whose preferred languages include Spanish and Haitian Creole.
ESSENTIAL FUNCTIONS:
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Makes initial outreach to patients identified for potential enrollment, explains THT’s programs, and engages with patients to encourage enrollment and participation.
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Meets patients in a clinic, hospital, or at home and conducts a needs assessment, including helping patients to set health goals
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Makes weekly follow-up calls and/or home visits to patients
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Motivates patients to meet their health goals
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Helps patients with social issues like homelessness, substance abuse, and hunger
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Assists patients with organizing their records, making follow-up appointments, and filling prescriptions
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Helps patients fill out applications for benefits like insurance and food stamps
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Documents each patient encounter in detail
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In collaboration with the Program Manager, Chief Health Officer, the client, and the client’s external healthcare and social service providers, develop and document the care plan.
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Pick up and deliver medications or other appropriate equipment, supplies, or medications to clients as needed.
ADDITIONAL FUNCTIONS:
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Provide translation and bilingual support across teams within THT
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Prepares reports and documents as needed or requested
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Attends and participates in regular team meetings
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Assumes all other duties and responsibilities as assigned by the Program Manager(s), Chief Health Officer, and Senior Leadership.
REQUIRED QUALIFICATIONS
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Bilingual in written and spoken English and Spanish
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Excellent oral and written communication skills
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Ability to carry out written and oral instructions
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Ability to exercise judgment in the application of professional services
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Engages effectively in home visits and community outreach
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Proficient in computer data entry
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Able and willing to work full-time
EDUCATION & EXPERIENCE
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High School Diploma, GED, or equivalent
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Ability to obtain NJDOH or Impact CHW Certification (or equivalent) within 6 months of hire
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Must pass a remote language test upon hire
PREFERRED QUALIFICATIONS
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Resident of Trenton with good knowledge of the resources of this community
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Prior experience as an outreach worker
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Associate's degree or equivalent combination of education and experience
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Multilingual in written and spoken English, Spanish, and Haitian Creole
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Valid driver’s license with a driving record that complies with THT’s insurance carrier
COMPUTER SKILLS
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Some computer experience with proficiency in Google Apps suite, Microsoft Word and Excel, email, and web browsers.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.