Job Description
Job Description
GENERAL PURPOSE OF THE JOB:
Responsible for managing and directing the internal and external communications strategies of C.O.P.S.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Develop and implement comprehensive communication strategies that support organizational goals.
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Create and manage graphics and written content for websites, magazine, email campaigns, social media, annual reports, and promotional materials.
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Ensure consistent brand messaging and visual identity across all communication channels.
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Draft press releases, talking points, speeches, and executive communications.
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Manage media relations and serve as a point of contact for media inquiries.
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Coordinate internal communications to keep staff, survivors, chapters, and partners informed.
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Track and analyze communication metrics and provide performance reports.
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Support fundraising, donor stewardship, events, and community outreach through strategic communications.
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Oversee content calendars and marketing campaigns.
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Develop and execute merchandise strategies that align with the organization’s brand and mission.
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Ensure merchandise branding is consistent with organizational standards.
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Develop promotional campaigns to support merchandise sales.
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Oversee merchandise budgets, pricing, and profit margins.
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Assist with coordination of merchandise distribution for conferences, events, donor recognition, and outreach initiatives.
PERIPHERAL DUTIES:
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Moderate amount of out-of-town travel
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Attend and assist with assigned Weekends and Camps and other C.O.P.S. events.
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Manage multiple projects simultaneously while meeting deadlines
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Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES:
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Multimedia Specialist – including the tasks related to website management, social media, photography, and videography.
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Merchandise Specialist – including the tasks related to merchandise design, production, inventory, and fulfillment.
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Merchandise Assistant – including the tasks related to merchandise production, inventory, and fulfillment.
EDUCATION, EXPERIENCE, CERTIFICATES AND LICENSES:
High School Diploma required. Bachelor’s degree in Public Relations, Communications, Marketing or Business Development preferred. 2-3 years of experience required. 5-7 years of experience preferred.
SKILLS:
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An understanding of Adobe Creative Cloud programs, specifically InDesign, Photoshop, and Illustrator. Writing experience is preferred. Basic knowledge of Microsoft Office and Google Suite preferred.
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Problem Solving and Reasoning Ability: Ability to resolve problems in a timely manner and deal with a variety of situations where organization is required. Develop alternative solutions. Deal with a variety of situations where only limited instruction is offered.
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Language Skills: Persuasive writing and strong verbal communications. Ability to speak effectively in person and on the phone to convey appropriate C.O.P.S image to callers and visitors.
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Customer Service Skills: Manage difficult or emotional situations. Respond promptly to inquiries and needs of others. Respond to requests for service and assistance. Meet commitments.
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Mathematical Skills: Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
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Computer Literacy: General knowledge of computers and software is necessary, including word processing, spreadsheets, e-mail, and database.
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Interpersonal Skills: Ability to interact at the executive level.