Job Description
Job Description
Customer Service Representative - HVAC & Generator Division
Company: Washington Generators & PMG Mechanical
Location: Kent, WA (onsite)
Schedule: Monday-Friday, 8:00 am - 4:30 pm
Pay: $23.00 - $28.00/hour, depending on experience
Washington Generators and PMG Mechanical have proudly served the Pacific Northwest for over 31 years. Our reputation is built on honest, high-quality work and an unwavering commitment to exceptional customer service. As we continue to grow, we're looking for a reliable, tech-savvy Customer Service Representative to support both our HVAC and generator divisions.
Who We're Looking For:
We're looking for a dynamic, customer-focused professional with ServiceTitan experience (or the ability to learn), ideally from a local HVAC company, who can confidently manage a mix of HVAC and generator service coordination. The ideal candidate has a friendly, engaging personality with a strong phone presence and excels in both scheduling and dispatching in a fast-paced environment. Adaptability with computer systems is a must, along with a willingness to learn and grow-especially as we integrate more AI tools into our operations. If you're someone who enjoys problem-solving, communicating with customers, and supporting a high-performing team, we'd love to meet you.
Why Join Our Team?
- Advancement opportunities
- Health (95% covered by employer), Dental, Vision insurance
- 6.5 days Paid Vacation
- 11 Paid Holidays
- Sick Time accrued at 1 hour per 40 hours worked
- 401k with 4% company match
Key Responsibilities:
- Answer incoming calls and provide exceptional service to new and existing customers
- Schedule and dispatch service calls for both HVAC and generator technicians
- Make outbound calls to schedule maintenance visits or follow up on estimates and sales leads
- Support filter sales and assist with light upselling when needed
- Accurately enter service and registration data into ServiceTitan
- Perform administrative duties such as photocopying, faxing, filing, mail sorting, and supply inventory
- Greet visitors and route calls or messages to appropriate team members
- Coordinate deliveries and express mail (FedEx, UPS, etc.)
What You Bring to the Team:
- A friendly, professional personality with strong phone communication skills
- Proven ability to manage scheduling, dispatching, and outbound calls in a fast-paced setting
- Tech-savvy with the ability to quickly learn and adapt to new computer systems
- An openness to growth and a proactive mindset toward using AI tools as they become more integrated
- Strong problem-solving skills and a collaborative approach to supporting team success
- Comfortable making outbound calls and conducting light sales/upselling when appropriate
- Spanish speaking is a plus
Join Our Team:
If you're ready to be part of a company that values teamwork, professionalism, and doing the right thing for our customers, we encourage you to apply today!