Job Description
Job Description
The Role: Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering Punch Line Philly. Exudes pride and passion for the Punch LineBrand and Culture. Assisting in all areas of Host Stand Operations to help ensure a high quality guest experience.
Responsibilities:
- Understand the Punch Line Hospitality Zone
- Greet all guests promptly and courteously in a professional manner
- Control the flow of guests coming into the restaurant and those who are waiting for a table
- Obtain guests' names, number in party, physical description, arrival times and any needs for children when applicable
- Direct guest to an appropriate location when on a wait
- Utilizing the Punch Linereservation system, estimate and quote accurate wait times for tables
- Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the tables
- Property answer guest questions regarding the menu, music hall, events, related art, music, history and Maintain Punch Linesafety and sanitation standards
- Assist other employees and departments as needed (teamwork)
- Adherence to standard operating procedures
- Required to occasionally work Special Events that are scheduled through out the venue
Qualifications:
Required:
- High School diploma
- Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- Ability to diffuse possibly volatile situations with tact and diplomacy
- Ability to seat guests in a high volume restaurant at a pace that maximized efficiency of service and performance of overall operations
- Ability to adhere to the Punch Lineuniform and appearance policy
- Efficient in basic computer skills
- Flexible availability- Position may require days, nights, weekends and holidays
Preferred:
- High skill level of Open Table and/or other reservation software
- Point of Sales (POS) Knowledge, preferable MICROS
- Previous Customer Service/Host Experience
- Skilled in interpersonal communication and teamwork
Physical Demands/Working Environment:
- Working environment is fast-paced, often loud and stressful
- Position requires extended periods of prolonged standing and working on your feet
- Must be able to lift or move up to 25 lbs using proper lifting techniques
If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today