Program Assistant - Casa Colibri

Dolores Street Community Services

San Francisco, CA, USA

Published: 6/14/2022

Full Time

Job Description

Job Announcement

Mission Inn Program Assistant, Bilingual (Spanish/English)

Position: Program Assistant

Reports to: Casa Colibri Program Manager

Compensation: $23/hour Full-time, non-exempt position. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

Deadline: Immediately interviewing on a rolling basis until position is filled.

About the Organization:

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

Program Summary:

Mission Action, a progressive social justice organization dedicated to promoting a just and inclusive society, is seeking a Human Resources Associate. Mission Action, formerly known as Dolores Street Community Services, has been in operation with almost 150 employees and a budget of $14.5 million dollars for over 40 years. Mission Inn is a 52-units supportive residential hotel for youth. We emphasize community building and resident participation. The Mission Inn team provides tenants with opportunities to participate in a variety of community activities, utilizing group environments that will help them share and access information, develop positive support networks, and engage in the broader community. This position requires working onsite daily.

Position Objective:

Under the direct supervision of the Program Manager, the Program Assistant is responsible for assisting in the overall operation of the property; day to day implementation of policies, procedures and programs that ensure a well-managed, well-maintained building; maintains acceptable occupancy level; and develops a supportive environment for all residents. They must also establish and maintain effective working relationships with onsite support services staff, must relate well to people, and exercise good judgment and discretion in dealing with residents, visitors, vendors, support services and staff.

Duties and Responsibilities

Property and Facility Oversight:

Manage the day-to-day administration of the property with a focus on excellent customer service to tenants;
Assist the Program Manager to develop, maintain, and ensure compliance with all program policies and procedures to ensure a healthy and safe hotel environment and to comply with all relevant legal and funding regulations and requirements
Assist the Program Manager in collecting relevant data for government and funders reports and update required reports and disseminating the information as appropriate
Collaborates with services staff, to ensure a productive team approach to support tenants
Be available for grievance meetings, eviction proceedings, interviews, and for emergency responses
Perform regular housekeeping inspections, as required, by observed conditions and reports. Document and report all vacancies to the appropriate staff. Check and secure vacant units.
Keep legible records on each individual client; Document and report all issues to supervisor.

Occupancy:

Review all lease agreements and addendums with new resident on move-in day and follow intake policy for processing all monies and documents; Prepare subsequent new leases, re-certifications, lease renewals, interim adjustments, and other documents, as necessary
Collect rent and maintain rent collection records
Ensure fair and consistent application of property rules and regulations, and community policies; Issue lease violations and other documentation, as necessary and in a timely manner; Recommend cases of non-compliance to Program Manager and provide support in proceedings as necessary
Perform beginning inspections as to condition prior to leasing and report to ensure that units are being maintained according to HUD required housing quality standards
Receive and respond to tenant inquiries by phone or visit; Understand and be sensitive to cultural background, economic status and those with special needs; Resolve problems and provide competent conflict resolution, as able; Refer issues requiring follow up to Maintenance Tech, Services Staff, or Supervisor
Ability to respond appropriately in pressure situations; possess an even temperament and strong interpersonal and people skills
Attend tenant meetings or other resident workshops, as needed
Promote, implement, and be involved in activities with the residents to provide secure housing and opportunities for residents' personal growth and development

Personnel: Hiring and Training:

Participate in recruitment, hiring and training for vacant positions,
Facilitate semi-monthly staff meetings to share information and troubleshoot with staff

Other Organizational Duties

Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community
Work within the framework of the agency's mission, vision, values, theory of change, and organization's commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
Commit yourself to treating each community member with respect and dignity
Perform other duties as assigned

Qualifications and Experience:

Commitment to and passion for Mission Action's mission and values
Bilingual Spanish/English (verbal & written) required
Associate degree, two years of related experience and/or training or equivalent combination of education and experience
Demonstrated knowledge on Microsoft Office programs such as Word, Excel and Outlook are essential. Property management software knowledge a plus
Ability to work independently and manage time effectively
Experience working with conflict resolution, crisis intervention and resident relations
Two years experience with nonprofit residential property management. Have combination skills that demonstrate familiarity with the general management of subsidized housing programs. Certified Occupancy Specialist designations and/or equivalents is/are a plus
Knowledge of substance abuse and homelessness issues
Commitment to and experience with a community empowerment model

Mission Action (www.dscs.org) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.