Training, Onboarding, + Development Specialist

Job Description

Job DescriptionSalary: Starting 50,000

What Is MyBambu?

MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.

MyBambuparticipates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hires Form I-9 to confirm

Your Opportunity:

This position is a full-time, in-person position reporting to the President of Operations. As a Training, Onboarding, + Development Specialist you will design, implement, and manage effective training and development programs to ensure that new employees are successfully onboarded, and existing staff continue to grow and thrive in their roles. You will work closely with management and human resources to identify training needs, foster a learning culture, and help employees develop the skills they need to excel in a fast-paced, mission-driven fintech environment.

Job Responsibilities:

Design and lead comprehensive onboarding programs for new hires, ensuring a smooth transition into their roles.

Collaborate with department leaders to ensure new employees are equipped with the necessary tools, knowledge, and resources to be successful.

Continuously improve the onboarding experience through feedback and analytics, with a particular focus on financial services operations and compliance.

Develop and deliver training programs that align with MyBambus company goals and regulatory requirements, focusing on product knowledge, compliance, financial service protocols, and MyBambu-specific offerings.

Collaborate with subject matter experts from MyBambu departments to design and update training materials, including digital resources, e-learning modules, and in-person sessions.

Promote a culture of continuous learning and professional development through workshops, coaching sessions, and leadership training that incorporates best practices from the banking and fintech sectors.

Work closely with HR, Compliance, MIV, Customer Care, Tech and Marketing teams to ensure training aligns with overall MyBambu business objectives and enhances employee performance across operational and customer-facing roles.

Serve as a point of contact for any training-related queries and provide guidance on professional development opportunities, especially in regulated financial environments.

Skill and Abilities:

Expertise in creating effective training programs (onboarding, compliance, and professional development) for both in-person and virtual formats (e.g., e-learning modules, workshops). Prior experience developing training in a banking or finance industry/landscape is a strong asset.

Ability to manage multiple training projects simultaneously using tools like SharePoint and Jira, ensuring timely, efficient delivery of programs that meet banking or finance industry/landscape standards.

Excellent communication and presentation skills, with a proven ability to convey complex financial and compliance-related topics clearly. Skilled at facilitating engaging workshops and training sessions.

Proficiency in Microsoft Office Suite and familiarity with fintech tools such as Salesforce, Galileo, and similar platforms used in digital banking environments.

Ability to assess training effectiveness through data and feedback and resolve gaps in employee developmentespecially in regulated or customer-facing financial roles.

Proficiency in English and Spanish (or other relevant languages), with cultural awareness to design inclusive, accessible training programs.

Quick to adjust to changes in fintech and financial regulations, emerging technologies, and product updates in financial and payment services.

Strong team player who works effectively with cross-functional stakeholders to align training with MyBambus business and regulatory goals.

Detail-oriented in preparing accurate, clear, and compliant training content.

Ability to mentor employees and guide new hires through onboarding, with a focus on compliance, customer service, and financial literacy.

Capable of designing engaging, innovative programs that resonate with a tech-savvy workforce, particularly those operating in financial services environments.

Job Requirements:

Bilingual in English and Spanish.

Minimum of three years of experience in training and development, preferably within banking, financial services, or fintech environments.

Proven experience designing and implementing training programs.

Strong communication, presentation, and interpersonal skills.

Ability to manage multiple priorities in a fast-paced, evolving startup/fintech environment.

Preferred Qualifications:

Bachelors degree in human resources, Education, Business, Organizational Development, or a related field.

Strong understanding of industry regulations (e.g., KYC, AML, BSA, CFPB guidelines) and how they apply to training and onboarding.

• Experience working directly with subject matter experts in banking, compliance, or customer operations to build effective training content.
• Familiarity with financial technology platforms such as Salesforce, Galileo, or other digital banking tools.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

MyBambu Benefits

Excellent medical coverage.

Fifteen (15) days of Paid Time Off.

Seven (7) days of Paid Holidays.

Our small family corporate culture.