Medical Receptionist/Front Desk Coordinator

Job Description

Job Description

Job Summary

The Medical Receptionist / Front Office Coordinator is responsible for delivering exceptional customer service while supporting daily front office operations in a high-volume clinical environment. This role serves as the first point of contact for patients and visitors and plays a critical role in ensuring accurate patient registration, scheduling, insurance verification, and documentation while maintaining strict HIPAA compliance.

Requirements

• High school diploma or equivalent required
• Minimum of 2 years of front office or medical receptionist experience (orthopedic or surgical specialty preferred)
• Proficiency with electronic health record (EHR) systems; Epic experience preferred (primary EMR: Doctor Chrono)
• Working knowledge of insurance plans, prior authorizations, and medical billing workflows
• Excellent verbal and written communication skills
• Strong organizational skills with high attention to detail
• Ability to remain calm, professional, and customer-focused in a fast-paced environment

Key Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner
• Manage patient check-in and check-out processes, including verifying demographics, obtaining forms, and securing signatures
• Operate multi-line phone systems to schedule appointments, answer inquiries, relay messages, and manage voicemail follow-up
• Schedule postoperative follow-up appointments and communicate care instructions to patients
• Verify insurance eligibility and benefits prior to appointments or procedures
• Collect co-pays, deductibles, and outstanding balances; accurately post payments in the EHR system
• Prepare, maintain, and ensure completeness of patient charts in the electronic health record
• Scan and upload documentation, imaging, referrals, and preoperative testing results
• Perform general office duties including filing, faxing, data entry, and supply restocking
• Maintain strict adherence to HIPAA regulations and patient privacy standards
• Support safe, secure, and confidential handling of all patient information and communications

Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Company Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.