Dental Scheduling Coordinator

Job Description

Job Description

• Appointment Scheduling:
  • Schedule patient appointments for exams, cleanings, treatments, and follow-up visits.
  • Manage the daily and weekly dental calendar to ensure optimal patient flow and availability of the dental team.
  • Confirm patient appointments via phone, email, or text, and reschedule appointments as necessary.
  • Ensure adequate time is allocated for each procedure based on the dentist’s or hygienist’s requirements.
• Patient Communication:
  • Answer patient calls, address inquiries, and provide information about available services.
  • Communicate appointment reminders, cancellations, and any changes to patients.
  • Assist in handling emergency appointment requests and urgent patient needs.
• Record Management:
  • Maintain patient records, updating personal information and insurance details as needed.
  • Input appointment data into the practice management software and ensure it is accurate.
  • Ensure that patient files are organized and easy to access by the dental team.
• Office Organization & Support:
  • Help manage office supplies and materials as necessary for the day-to-day operations.
  • Work closely with the dental assistants, hygienists, and dentists to ensure smooth patient flow.
  • Maintain a clean and organized reception area, ensuring a welcoming environment for patients.
• Problem Solving:
  • Address patient concerns, complaints, and scheduling conflicts in a professional and empathetic manner.
  • Resolve issues relating to double bookings or cancellations, while maintaining a calm demeanor.
• Patient Check-in and Check-out:
  • Greet patients upon arrival and check them in for their scheduled appointments.
  • Collect co-pays and payments, ensuring that patients are aware of any outstanding balances or charges

Skills:

• General Practice
• Bilingual
• Open Dental
• Spanish

Benefits:

• Medical
• Dental
• 401k
• PTO
• Bonuses

Compensation:

• $18-$22/hour