Job Description
Job DescriptionDescription:
Pacific Catch Chestnut Front of House Team Member (Multi-Role)
JOB SUMMARY
Pacific Catch is seeking dynamic, adaptable, and hospitality-driven individuals to join our Chestnut Street team in a multi-functional front-of-house role. This position includes responsibilities across take-out, hosting, serving, bartending, bussing, and running, offering a holistic guest service experience. Ideal candidates are enthusiastic, team-oriented, and comfortable in a fast-paced environment where flexibility and attention to detail are key.
KEY RESPONSIBILITIES
Guest Interaction & Service
- Greet and seat guests with warmth and professionalism and a welcoming attitude.
- Introduce and support the QR ordering and payment system Ensure guest preferences are identified and accommodated.
- Present menus, answer questions, and make recommendations on food and beverages.
- Accurately take and enter orders into the POS system.
- Serve food and beverages efficiently ensuring accuracy and presentation standards.
- Provide detailed knowledge of Pacific Catch menu items ingredients, and allergens when requested.
Order & Payment Processing
- Enter orders accurately into the POS.
- Support guests in using the QR payment system; be available to demonstrate and assist as needed. Process payments promptly and accurately, including handling various payments methods and provide correct change.
Dining Room Support
- Clear, clean, and reset tables promptly.
- Maintain cleanliness in all guest-facing and work areas including tables, counters, restrooms, and floors.
- Prepare and serve beverages: accurately make cocktails, pour wine to standard measurements, and open/serve alcoholic beverages in accordance to Pacific Catch standards.
- Stock and maintaining server stations, condiments, utensils, and take-out supplies as needed.
Take-Out & To-Go Orders
- Ensure all take-out orders are accurate and complete before handing them to guest or delivery partners.
- Communicate with kitchen and service team if issues arise with any orders.
- Keep the take-out/expeditor station clean, organized, and free of clutter.
Team Support & Communication
- Proactively support fellow Team Members during downtime or as directed by management.
- Work collaboratively during every shift. Offer help when available, and ask for support when needed.
- Be open to feedback, coaching, and cross-training in multiple roles to support the team and business.
QUALIFICATIONS & EXPERIENCE
- High school diploma or equivalent required; degree in Hospitality is a plus.
- Minimum 1 year of experience in a restaurant or customer service role preferred.
- Strong ability to multitask, prioritize, and manage workload in a high-volume environment.
- Positive attitude, dependable work ethic, and commitment to team success.
PHYSICAL REQUIREMENTS
- Must be able to stand and move with comfortably for up to 5 hours at a time.
- Must be able to reach, bend, stoop, and lift up to 35–50 pounds frequently.
- Comfortable working in a dynamic fast-paced environment.
TECHNICAL SKILLS
- Familiarity with POS systems (e.g., Toast), QR code ordering/payment, the PC Rewards Program and reservation platforms (e.g., OpenTable) is a plus.
- Basic math and cash-handling skills.
CORE VALUES & EXPECTATIONS
- Embody and demonstrate Pacific Catch’s Hospitality Standards, Core Values, and Team Member expectations.
- Embrace the new hospitality directives and understanding all the T’s (Table, Teamwork and Tips)
- Deliver consistently exceptional guest experiences with professionalism, and attention to detail.
Requirements: