Bilingual Claims Representative

Job Description

Job Description

Job Title: Bilingual Claims Representative

Department: Claims

Reports to: Claims Manager

Aegis Administration is a leading administrative services company that specializes in providing top-notch support for claims management. We are committed to delivering exceptional service to our clients, and we are currently seeking a highly motivated and customer-oriented Bilingual Claims Representative to join our dynamic team.

As a Claims Representative, you will be a critical part of our claims management team, responsible for providing efficient, accurate, and professional support to our clients. Your primary responsibilities will include:

Responsibilities:

• Process and manage warranty claims in a timely and accurate manner.
• Communicate with policyholders, claimants, and other stakeholders to gather information and clarify details.
• Investigate and assess claims to determine their validity and eligibility.
• Handle claim inquiries, provide information, and address customer concerns effectively.
• Maintain detailed records and documentation of all claim transactions.
• Collaborate with colleagues, supervisors, and other departments to resolve complex claim issues.
• Ensure compliance with all relevant regulations and company policies.
• Utilize computer systems and software to manage claims data efficiently.

Qualifications

• Fluent in both English and Spanish a plus
• High school diploma or equivalent; bachelor’s degree preferred.
• Previous experience in claims processing or a related field is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Attention to detail and a commitment to accuracy.
• Proficient in the use of computer applications and software.
• Knowledge of insurance regulations and practices is an asset.
• Customer service-oriented mindset.