Bilingual Patient Care Coordinator

Job Description

Job DescriptionPatient Care Coordinator / Physical Therapy Tech – Job Description
Schedule: M-F 8-4pm
Overview


The Patient Care Coordinator / Physical Therapy Tech supports both administrative and clinical operations in an outpatient physical therapy environment. This hybrid role ensures a smooth, positive patient experience while assisting clinicians with treatment preparation, patient flow, and basic clinical tasks. The ideal candidate is organized, friendly, and comfortable working in a fast‑paced, patient‑centered setting.

Key Responsibilities


Patient Care Coordination

• Greet patients, check them in/out, and provide excellent customer service
  
  
• Schedule and confirm appointments, evaluations, and follow‑up visits
  
  
• Verify insurance benefits, obtain authorizations, and communicate coverage details
  
  
• Collect copays, process payments, and maintain accurate financial records
  
  
• Answer phone calls, respond to messages, and route communication appropriately
  
  
• Maintain organized patient records and ensure compliance with privacy standards
  
  
• Support daily clinic operations, including managing patient flow and resolving scheduling conflicts
  
  

Physical Therapy Tech Duties

• Prepare treatment areas and ensure equipment is clean, safe, and organized
  
  
• Assist Physical Therapists with non‑clinical tasks such as setting up modalities, gathering equipment, and supporting patient transitions
  
  
• Guide patients through basic exercises as directed by licensed clinicians
  
  
• Monitor patient safety during sessions and communicate observations to the PT
  
  
• Maintain clinic cleanliness, including treatment rooms, gym areas, and equipment
  
  
• Restock supplies and support overall clinic readiness
  
  

Qualifications

• High school diploma or equivalent required; associate degree preferred
  
  
• Prior experience in healthcare, physical therapy, or customer service strongly preferred
  
  
• Knowledge of insurance verification and authorizations is a plus
  
  
• Strong communication, customer service, and organizational skills
  
  
• Ability to multitask and work efficiently in a busy outpatient environment
  
  
• Comfortable using electronic medical records (EMR) and basic computer applications
  
  
• Professional, reliable, and committed to delivering an excellent patient experience
  
  
• Ability to follow clinician direction and support safe patient care
  
  
• Interest in rehabilitation, wellness, or healthcare fields