Job Description
Job Description
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Contact Center Specialist
Location: Johnston RI 02919
Duration: 3+ months
Pay Rate: $20.00/hr
Job Description:
- Our customers rely on our Contact Center Specialists to help them understand and make sense of general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.
- As part of our dedicated Contact Center team, you will be responsible for creating positive interactions with customers every day, whether that delivering a memorable service experience, or helping to problem-solve.
- You will answer customer inquiries through a particular channel, over the phone or through online chat, and service all our national customer needs perhaps specializing in a specific product.
- Youll receive extensive training to build your expertise and prepare you to handle customer inquiries.
- This, alongside your day-to-day customer interactions, will allow you to gain deeper knowledge and understanding of the banking industry and facilitate your career progression.
Responsibilities:
- Field a variety of incoming customer inquiries via phone or chat to deliver high-quality solutions for our customers.
- Actively seek opportunities to help customers bank better by recommending products and services that meet their banking needs.
- Gain deeper knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity.
- Troubleshoot issues and determine the appropriate course of action for effective resolution.
- Work in a fast-paced environment, demonstrating active listening skills.
- Participate in comprehensive and continuing training that will draw on your previous experiences and challenge you to grow.
- Receive feedback from observations of your recorded interactions to support coaching, development and performance.
- Onsite - works 5 days in the office
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.