CASE MANAGER SUPERVISOR

Job Description

Job Description

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary
The Case Manager Supervisor under the general supervision of the Program Manager oversees the implementation of activities which support the daily schedule of the Case Management and Trauma services between the Ventura Day Reporting Center and the Simi Valley satellite location. This position assists in managing, developing, coaching and training of team members. Additionally, this position supervises and interacts with participants, observes and addresses staff and participant behavior, and documents services in participant files. This position is responsible for conducting training models based on the principles of “What Works” system through evidence-based practices in all interactions with participants and other staff members. This position will also carry a participant caseload as needed.

Primary Duties and Responsibilities

• The Supervising Case Manager leads the activities of the Case Management and Trauma Team by assisting them in the work, answering more difficult or complex questions, providing guidance and training to new staff and reporting to management unusual or complicated case management and trauma related issues.
• Oversees the implementation of services which support the daily schedule on one or more meetings or services at the facility.
• The Supervising Case Manager manages a participant caseload using principles of the “What Works” system. Conducts risk/need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants’ progress or regress in Company database.
• Prepares written personalized programs for each participant to establish measurable criteria of expected behavior and accomplishments and a time frame for achieving specified goals. Reviews plan with participants on a weekly basis and document progress or revisions so that they are gaining the life skills necessary to make a successful re-entry into the community.
• The Supervising Case Manager makes entries into confidential participant files to provide the structure for case analysis and program planning and to provide documentation of program participation. Ensures files are secure to protect participant confidentiality.
• Participates in staff meetings by sharing observations and recommendations regarding the facility, participants and staff relations to identify and solve problems and function as a unified team.
• The Supervising Case Manager maintains confidentiality obtained through job duties regarding employees, vendors, participants, and outside agencies so that sensitive information is only given on a "need to know" basis.
• Reports all program violations to the appropriate agency or official via the established reporting parameters.
• Complies with work rules and policies as explained in the company Employee Handbook, and the Facility Policies and Procedures Manual; and responds positively to directives from managers and supervisors in a cooperative spirit to ensure conformance to standards.
• The Supervising Case Manager adheres to attendance policy; work overtime as required, to ensure adequate coverage of the program and to ensure the safety and security of the
  participants.
• Complies with safety rules; take appropriate corrective action to ensure work is performed in a safe manner and without injury to self or others.
• Communicates effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation.
• Performs other duties as assigned.

Qualifications

Minimum Requirements

• Bachelor’s degree in Human Services, Criminal Justice or other related field of study preferred. Additional experience may be substituted for educational requirements.
• Two (2) years’ experience as a Facilitator/Case Manager, preferred.
• Demonstrated experience leading a group of employees.
• Familiar with community corrections systems and current community corrections practices.
• Familiar with community work force needs, public and private agencies and employment services.
• Ability to write clear concise reports in English using correct grammar.
• Ability to add, subtract, multiply, divide, and calculate percentages.
• Must be able to react quickly and appropriately in an emergency situation.
• Bilingual in English/Spanish preferred, but not mandatory.
• Ability to work with computers and the necessary software typically used by the department.