Job Description
Job DescriptionSalary: 16-18
CITY OF CARTER LAKE
JOB DESCRIPTION
POSITION: Customer Service Staff
DEPARTMENT: Community Center
IMMEDIATE SUPERVISOR: Community Center Director
NATURE OF WORK: The Carter Lake Community Center is owned and operated by the City of Carter Lake. This facility features a full-size gymnasium, walking track, fitness room, multi-purpose room(s), warming kitchen, commons area, and customer service reception desk. The Customer Service Staff is responsible for assisting with membership, rentals and program registration, guest check-in and providing detailed information. The main duties include exceptional customer service for patrons at the facility, monitoring the reception desk, registering patrons for programs, and building relationships between the center and the wider community.
EDUCATION STANDARDS:
- High School diploma or G.E.D
KNOWLEDGE, SKILLS, ABILITIES:
- Ability to multi-task and provide exceptional customer service to the public with professional and effective communication skills.
- The ability to prioritize and organize duties as assigned.
- The ability to operate and use a computer, phone, and various other technology.
- CPR/First Aid and follow all safety protocol, and mandatory reporter requirements (required within the first 90 days of employment).
- Must possess a valid motor vehicle operators license and maintain a safe driving record.
- May be required to work flexible hours as required.
FUNCTIONS OF POSITION:
- Monitor center for safety and be prepared to enforce rules and regulations to members, guests, and volunteers.
- Works in coordination with the Membership & Events Manager as assigned and maintain consistent updates for communication to and from patrons.
- Works in coordination with the manager in maintaining membership and guest records.
- Communicates and reports comments and suggestions of members and guests, including suggestions for program/activity recommendations.
- Attend all relevant trainings and community events as required.
PHYSICAL REQUIREMENTS:
- Position requires excessive walking, as well as some moderate lifting up to 50 pounds.
- Work is performed primarily in the Carter Lake/Omaha metro community and in a city community center or related facility. Some activities may be performed outdoors, where incumbents are exposed to varying temperatures, but seldom in inclement weather. Conditions may necessitate working in or around ice and snow.
DIRECT REPORTS:
- None
PART-TIME POSITION:
- 12-25 hours weekly
- $16- $18
This description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. The Customer Service Staff may be requested to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance. Flexibility in scheduling will also be required.