Job Description
Job DescriptionSalary: $26 - $29
At Molded Dimensions, we believe that strong relationships are at the heart of a great business. As a leading manufacturer of molded rubber and cast polyurethane components, our success is built on quality, integrity, and exceptional service. We're currently seeking a Customer Service Representative to be the friendly, knowledgeable point of contact for our customers in a fast-paced, team-oriented manufacturing environment.
Under the direction of the Inside Sales Manager, the CSR provides the best possible support to the customer and the manufacturing departments to assure open communication and accurate order data within the business system. Responding to customer requests/inquiries and assisting in resolving issues involving customer orders. This person will be responsible for all customer relationships after the part is moved into production.
Knowledge of working in a manufacturing environment with strong ERP business systems experience required.
PRINCIPAL DUTIES:
- Audits purchase order for price, part number, revision level, shipping locations, and other details
- Processes and enters purchase order information into business system
- Communicates with customers and sales representatives regarding new order delivery information, change orders, pricing information, and status of open orders
- Collaborates with production control, production manager, quality assurance, and engineering personnel to solve customer concerns
- Works in customer web-based portals to retrieve orders and forecasts
- Provides pricing adjustments and proposals for production items as needed
- Initiates company response on customer quality concerns
- Assists on appropriate additional assignments as required
QUALIFICATIONS:
- 3+ years experience in customer service, manufacturing strongly preferred
- Excellent communication and organizational skills
- Ability to lead meetings with internal and external customers
- Competent in Microsoft Office suite of applications; Excel experience a plus
- Exposure to enterprise resource planning (ERP) and customer relationship management (CRM) software required
- Salesforce knowledge preferred
BENEFITS:
- Annual performance bonus
- Competitive benefit package including health, dental, vision, disability and life insurance
- 401k with company match!
- 10 Paid holidays and PTO
- Employee-run culture events
- Casual work environment
About Molded Dimensions Group:
Molded Dimensions Group is a trusted leader in the manufacturing of custom-molded rubber and cast polyurethane components. With decades of experience and a reputation for high-quality parts, we serve a wide range of industries including transportation, marine, medical, industrial, and more. Our team is driven by craftsmanship, innovation, and a commitment to customer satisfaction. At Molded Dimensions, we take pride in our collaborative culture, where employees are valued, supported, and empowered to grow.