Job Description
Job Description
POSITION OVERVIEWThe Customer Service Support 1 – Customer Enabling will support routine customer enabling activities within the order management process. This role helps execute established customer service activities related to order intake, confirmation, processing, and fulfillment. The position is designed to streamline and optimize internal processes, ensuring a seamless customer experience. This is a hands-on role requiring attention to detail, effective communication, and the ability to handle clerical and administrative tasks under general supervision.
KEY RESPONSIBILITIES
- Assist in identifying potential obstacles in the order management process and collaborate with customer-facing representatives to implement corrective actions.
- Update internal stakeholders on order status and escalate issues as needed.
- Support the generation of order-related documents in line with established processes.
- Resolve simple administrative or clerical process issues related to order confirmation, processing, and fulfillment.
- Support simple customer orders by confirming credit, contract, pricing, stock allocation, and transportation availability.
- Follow standard procedures regarding order status, invoices, and contract balances; share information with customer-facing representatives.
- Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision, escalating complex issues to appropriate staff.
- Assist with mail and delivery services, including lifting and moving packages up to 35 lbs.
- Maintain organized workflows and contribute to team efficiency.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
- High school diploma or equivalent.
- 1–2 years of experience in mail and delivery services.
- Basic PC knowledge, including Microsoft Outlook, Word, and Excel.
- Effective verbal and written communication skills.
- Ability to lift up to 35 lbs.
PREFERRED QUALIFICATIONS
- Two years of related work experience in customer service or administrative support.
- Entry-level customer service experience.
- Technical experience with MS Office and Outlook.
- 1–2 years of dock experience.
WORKING CONDITIONS
- In-person interviews required.
- Must successfully complete a background check.
- Possible temp-to-hire opportunity for one of the positions.
- Physical activity including lifting, bending, and handling mail/packages.
Education: High School
Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.