Customer Support Specialist (Remote)

Job Description

Job Description

$28 per hour

As a Customer Support Specialist, you will be responsible for providing exceptional technical support to our valued customers. Your main duties will include:

- Assisting customers with troubleshooting technical issues via email, phone, or live chat

- Responding to customer inquiries in a timely and professional manner

- Resolving technical problems by researching and identifying solutions

- Collaborating with other teams to ensure swift and efficient resolution of issues

- Documenting customer interactions and maintaining accurate records

- Identifying patterns in customer issues and making suggestions for improvement

- Communicating customer feedback to the development team to inform product improvements

Qualifications:

- Minimum of 2 years of experience in a customer support role

- Experience in providing technical support for software products

- Excellent communication, problem-solving, and multitasking skills

- Ability to work independently and in a team environment

- Strong attention to detail and organizational skills

- Proficient in using remote support tools

- Reliable high-speed internet connection and a quiet workspace

Additional Skills (preferred):

- Knowledge of HTML, CSS, and JavaScript

- Familiarity with SQL databases

Benefits:

- Competitive salary

- Flexible work schedule

- Work from home option

- Opportunities for growth and advancement

- Collaborative and team-oriented work culture