Job Description
Customer Support Specialist - San Francisco - Hybrid - base $60,000-$73,000 + Equity
On behalf of our client, Intalex is recruiting a Customer Success/Support Specialist in San Francisco (hybrid few days in office to be part of a team, and the rest working from home) — in this role you’ll be the first point of contact for customers.
💰 $60k–$73k base salary, plus equity
Please see below for further details.
The Company
💼 A rapidly expanding biotech tools company making next-generation genetic analysis solutions more accessible to scientists and innovators worldwide.
💼 Profitable, mission-driven, and backed by respected investors (well funded) — the team has doubled in size over the past year.
💼 Their products replace outdated industry methods, enabling faster, more precise results for research and development.
The Role
💼 Act as the first point of contact for customers, handling inquiries via phone and ticketing systems.
🚀 Clear progression path into more technical customer support or senior support roles.
Who This Role Suits
🧠 Proactive, solutions-oriented individuals comfortable communicating over the phone and managing support queues.
✅ Somebody with some sort of experience in customer support, customer success, or looking to transition from sales into a problem-solving and service-focused role.
Why Join
• Help accelerate scientific progress by supporting researchers worldwide.
• Transparent career path and professional growth opportunities.
• Make a measurable impact on the work of scientists and innovators.
• Flexible hybrid work model with a collaborative, mission-driven team.
If you either are working in Customer Support already...or are a graduate in a Biology related degree looking to get in to Customer Support....then please email Ryan directly - ryan@intalex.io