Job Description
Job Description
General Purpose:
- The Western Coast Rental/Demo Coordinator handles all aspects of supporting our customers on the West Coast concerning Rentals/Demos/Loaners.
Essential Duties and Responsibilities:
- Maintain and monitor rental/demo/loaner process for accuracy and tracking for outbound and inbound product.
- Field incoming calls or emails from customers or sales team for needed rental/demo/loaner requests.
- Input rental/demo/loaner contracts into SAP and monitor the process until return.
- Assist in picking, packing and auditing (for accuracy) of rental/demo/loaner equipment prior to shipping.
- Work with carriers and their systems (UPS & FedEx) for label printing, returns, shipments and tracking to Territory/Area Managers.
- Greet customers, area managers and territory managers for in-house equipment pick-up, and assist with equipment inquiries.
- Weekly follow up with Mobile Technicians/Area Managers/Territory Managers on loaner equipment returns and corresponding tracking.
- Ensure returned equipment shipments are unloaded safely and placed in designated areas to be checked in.
- Ensure all returned equipment is researched to verify ownership.
- Ensure current return processes are followed for all returned rental/demo/loaner equipment.
- Maintain and monitor Warehouse inventory levels.
- Verify equipment on the “ready shelf” is calibrated and within the “calibrated and ready for rental” guidelines.
- Partner with Branch Manager, Corporate Rental department and/or Sales team, on any returned stock that is not part of the West Coast Inventory to ensure it is returned or transferred as necessary to maintain accurate records.
- Responsible for transferring inventory to and from our various locations, including vans, offices, and warehouses and tracking it as it comes in and goes out.
- Support rental/demo/repair work order process as needed for the in-house repair department to ensure rental demo equipment is repaired and calibrated and returned to stock.
- Ensure all safety guidelines are followed to maintain a safe working environment.
- Flexible and adaptable to changes within the organization.
- Maintain cleanliness and organization standards for warehouse and office.
- Work with Branch Manager to maintain and institute corporate practices and procedures.
- Perform routine checks on rental equipment to ensure it is safe and in good working order.
- Other duties as assigned.
Supervisory Responsibilities:
- None
Education/Experience Required:
- College Degree Preferred
- Customer Service Experience
- Experience handling / supporting a team of Sales Representatives.
- Computer proficiency and excellent communication skills.
- Prior experience with SAP or similar ERP systems preferred.
- Experience handling heavy volume of phone calls / emails.
- Must have clean and valid driver’s license.
Computer Skills Necessary:
- Basic knowledge of Microsoft Office.
- Excel skills are a plus.
Physical Demands/Requirements
- Ability to routinely lift up to 80 lbs.
- Ability to perform work with prolonged standing up to 8 hours; frequent bending, stooping, crouching and reaching.
- Able to work flexible hours and overtime as needed.
Work Environment:
- Split between warehouse & office environment.
#ZR
Company DescriptionIndustry leader with great innovation.
Company Description
Industry leader with great innovation.