Job Description
Company Description
JFC & Associates, established in 2001, provides Enterprise Asset Management (EAM) services and solutions to global organizations, specializing in IBM Maximo. With industry expertise in Public Infrastructure, Transit, and Higher Education, JFC offers comprehensive services including new Maximo implementations, hosting, upgrades, reporting, and training. Our team ensures smarter, faster business processes, reduced costs, and extended asset lifespan. Based on direct experience with various trades and IT departments, JFC aligns our EAM solutions to your core business competencies. As a long-term IBM Business Partner, we are committed to supporting your organization’s EAM needs.
Role Description
This is a full-time on-site role for a Client Services Coordinator. The Client Services Coordinator will be responsible for day-to-day client services, including managing communications with clients, providing customer service, and offering software support administrative assistance. The role involves supporting client delivery activities and ensuring a high level of customer satisfaction.
Qualifications
- Client Services and Customer Service skills
- Strong Communication skills
- Administrative Assistance skills with application desktop support
- Experience in software support
- Ability to work independently and remotely
- Excellent organizational and time management skills
- Familiarity with EAM or MAXIMO systems is a plus
- Bachelor's degree or comparible work experience in Computer Science, Business Administration, Communications, or related field