Job Description
Job Description
The Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing Parts research for customer calls.
ESSENTIAL FUNCTIONS
· Provide Parts Lookup and customer service support for the call center.
· Enter customer purchase orders into system, organize and electronically file all customer purchase orders.
· Create Acknowledgement PDF file and distribute sales order acknowledgements to customers.
· Enter Customer part number cross reference information into system.
· Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts)
· Receive and respond to incoming customer calls.
· Process customer order request accurately, timely and professionally.
· Assist customers with determining product routing that meets their delivery needs.
· Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary.
· Follow all NFI policies and procedures.
· Responsible for Parts Lookup support (Training provided).
· Miscellaneous responsibilities as assigned by the Customer Service Supervisor.
· Specific to ARBOC:
· Assist ARBOC’s Dealers and End users.
· Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI.
· Help with Engineering drawings that are requested from NFI Engineering department.
· Set up new part numbers, answer questions regarding new part numbers.
· Assist with other requests regarding ARBOC’s parts and components that are used in the buses.
· Other items not listed
Requirements
Education
High School Diploma/GED
Experience/Knowledge
Minimum of 2 years Customer Service or Call Center experience required
Previous Automotive experience strongly preferred
Specific Job Skills
· Data entry and accuracy essential
· Strong interpersonal skills
· Ability to read schematics and technical diagrams are beneficial
· Collision experience preferred
Physical Activity/Requirements
Long periods of sitting
Moderate bending, stooping, standing, walking
Minimal lifting (up to 30 lbs)
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability