Job Description
Job Description
Project Manager
Southern CaseArts (SCA) is the foremost manufacturer of innovative refrigeration units for a variety of food retailer segments, primarily grocery and convenience stores. The company’s customer-driven, cutting-edge designs and quality engineering result in merchandising solutions that lead to compelling shopping experiences and increased sales. Our focus on teamwork ensures that each of our specialty merchandisers meets both the customer’s requirements and our exacting standards.
Position Summary (major areas of contribution):
The Project Manager is the factory-based servicing representative responsible for ensuring SCA’s performance in response to customer opportunities. This is the customer’s internal advocate, driving projects across the organization while ensuring that the goals and objectives of the business are met. The Project Manager’s success will be measured by their ability to effectively utilize and challenge SCA’s resources to meet or exceed the customer’s requirements.
Essential Functions / Job Responsibilities:
- Work cross-functionally across the organization to meet or exceed desired project outcome
- Provide product knowledge and opportunities to customers
- Secure construction/planning/forecasting schedules for internal planning and execution
- Prepare/review customer quotes and drawings
- Continually looking for opportunities to increase offering value, improve processes, reduce costs, and increase standard product offering
- Initiate, drive, and review first articles/prototypes to meet and exceed customer’s needs
- Work in support of National Account Managers for project hand-offs, reviewing and refining information so we are able to “make offer” to the customer
- Review customer-provided drawings and translate to SCA’s capabilities/offering
- Navigate and utilize required customer portals
- Customer visits
- Other duties as assigned
Minimum Qualifications / Skills:
To perform this job successfully, this individual must be self-motivated and able to perform all duties and responsibilities with minimal supervision. This individual must be an excellent communicator with an ability to work effectively across the organization. This will require the individual to effectively hand off project information in an appropriate time frame to ensure the success of their team. This individual must always be looking forward, proactively searching for new opportunities and ways to improve our position with the customer, i.e., new products, improved function, and manufacturing reviews to share improved costs with our customers while improving our margins.
Including Formal Training (courses, degrees, and credentials required):
Bachelor’s degree preferred.
Experience (type and amount of experience required):
Minimum 5 years of project management or customer service experience within an industrial OEM company.
Requirements:
- Self-motivated
- Excellent verbal and written communication
- Detail-oriented
- Strong prioritization and time management capabilities
- Problem solving
- Microsoft Office Suite (Word, Excel, Office)
- Interpret architectural drawings
- Customer support or sales experience
- Project management or customer service experience