Job Description
Job DescriptionBenefits:
- Employee discounts
- Flexible schedule
- Free uniforms
At Retro Fitness, Get Real is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.
The Account Coordinator will ensure that they are serving as a support role to the Manager and responsible for Lead Follow-Up, Retention, and Engagement strategy. This role will exhibit an ability to achieve targets and goals for the club.
Reports to:
General Manager
Experience Requirements:
- 1+ years business experience experience required.
Skill Requirements:
- Excellent written and verbal communication
- Strong organizational skills
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Strong computer skills
Professional Responsibilities:
Operations
- Guest Follow up- Follow up with non-joined tours, call and attempt conversation, and track all progress
- Resolve member alerts in an efficient and tactful manner following club procedure and documentation.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
- Ensure the club meets brand standards for cleanliness, maintenance, safety, and security and follow up with members in regards to their feedback.
- Perform daily reports for smoothie sales, cancellation trends, and club reporting.
- Schedule Social Media posts for the week.
Sales
- Achieve desired revenue goals in the following profit centers:
- Membership
- Training
- Retail & Merchandising
- Monitor flagged check-ins to increase revenue and reduce collections.
- Ensure ongoing prospecting and generation of new prospective members.
- Ensure that the staff has a high level of knowledge about the clubs programs, facilities, and equipment.
- Demonstrate an ability to increase revenue per member.