Patient Care Specialist II - Ambulatory
Job Description
Job Description
Patient Care Specialist II – Ambulatory Services
Full‑Time | Newport News, VA
Shift: 12:00 AM – 8:30 AM
We offer competitive compensation, schedule flexibility, and opportunities for professional growth within a supportive, recovery‑focused environment.
As a Patient Care Specialist II – Ambulatory Services (PCS II) at our Newport News, VA location, you will be an active member of a multidisciplinary treatment team providing direct care in a transitional living and ambulatory recovery environment. In this role, you will support patient safety, engagement, and structure while modeling best practices and providing peer guidance to PCS I teammates.
Why Pinnacle
Pinnacle Treatment Centers is a mission‑driven organization committed to delivering compassionate, evidence‑based addiction treatment. Patient Care Specialists play a vital role in supporting daily recovery and maintaining a structured, trauma‑informed environment.
- Collaborative, team‑based work environment
- Clear career pathway within the Patient Care Specialist tier structure
- Opportunities to build leadership and mentoring skills
- Meaningful work supporting patient recovery
Teammate Benefits
- 18 days Paid Time Off (PTO) and 8 paid holidays
- Variable pay structure based on experience and education
- Defined career pathing through the Patient Care Specialist Tier Program
- Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities
- Access to 600+ free CEU courses
- Discounted tuition opportunities through Capella University
- Schedule flexibility to support work‑life balance
- Merit‑based increases recognizing performance and growth
- Commitment to Diversity, Equity, and Inclusion
Qualifications
- High school diploma or equivalent
- Minimum of one (1) year of experience in a behavioral healthcare or substance use treatment setting
- Basic knowledge of addiction and the recovery process
- Working knowledge of or willingness to learn Microsoft Office (Outlook, Teams, Word)
- Valid driver’s license in the state of employment
- CPR and MANDT certification (training provided and maintained as required)
- Ability to travel locally up to 30%, including patient transportation
Preferred Qualifications
- One and a half (1.5) years of experience in a behavioral healthcare setting
- State‑recognized addiction training certification
- Intermediate knowledge of addiction treatment and recovery principles
- Strong computer and documentation skills
Responsibilities
- Support patient engagement through role modeling, encouragement, and motivational interviewing
- Promote a trauma‑informed, recovery‑oriented environment through calm and respectful enforcement of program guidelines
- Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
- Assist with admissions by monitoring patient safety, providing orientation, and completing required documentation
- Facilitate patient cellphone access in accordance with the Transitional Living Playbook
- Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments
- Conduct patient and belongings searches for contraband and manage valuables according to policy
- Monitor patient self‑administration of medications and obtain vital signs as required, reporting changes to medical staff
- Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
- Ensure accurate and timely EHR and facility documentation, including shift reports and incident reports
- Facilitate or support recovery activities, support groups, and daily programming
- Support patients in developing life and recovery skills through structured activities
- Assist with meal planning, grocery orders, and independent living skill development
- Support patients with basic aftercare planning documentation and coordination with the treatment team
- Provide safe and compliant patient transportation and maintain accurate mileage records
- Organize and facilitate store runs and community outings in accordance with established procedures
- Maintain a clean, safe, and structured physical environment through routine inspections
- Perform duties in alignment with CARF standards to support accreditation readiness
- Support and guide PCS I teammates with skill development and role acclimation
- Model professionalism, accountability, and best practices in patient care and documentation
- Maintain required training and certifications
- Perform other duties as assigned
Join our team. Start saving lives today.
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