Job Description
Join a Global Leader in Workforce Solutions – Net2Source Inc.
Who We Are
Net2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.
Job Title: Order Management / Customer Service Specialist
Location: Cary, NC (Onsite)
Job Type: Contract (Possible Extension OR Conversion)
Duration: 6+ Months Contract
Pay Rate: $26/hour on W2
Job Overview:
We are seeking a detail-oriented Order Management / Customer Service Specialist to support a high-volume order processing environment. This role is responsible for managing customer orders, ensuring timely delivery, and maintaining strong customer relationships while working closely with cross-functional teams.
Key Responsibilities:
- Manage end-to-end sales order processing, including order entry, validation, and tracking
- Process and handle a high volume of customer orders with accuracy and efficiency
- Ensure all orders are acknowledged within 24 hours and delivered on time
- Coordinate with internal teams such as logistics, supply chain, accounts receivable, and shipping
- Monitor order status, inventory levels, and resolve backorders or delivery issues
- Address customer inquiries, complaints, and order discrepancies in a timely manner
- Maintain accurate customer data and account records in SAP
- Support quote-to-cash processes including invoicing and order confirmations
- Identify process gaps and recommend improvements
- Participate in team meetings, training sessions, and process updates
Required Qualifications:
- Experience in order entry, order management, or customer service roles
- Hands-on experience with SAP (required)
- Proficiency in Microsoft Excel
- Ability to manage multiple tasks and high-volume workload
- Strong organizational and problem-solving skills
- Excellent communication and teamwork abilities
- Ability to work in a fast-paced, high-pressure environment
Preferred Qualifications:
- Experience in manufacturing, supply chain, or similar industry
- Familiarity with quote-to-cash processes
- Background in call center or shared services environment
Additional Details:
- Schedule: Full-time, 40 hours per week
- Shift: Day shift
Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
- America’s Most Honored Businesses (Top 10%)
- Fastest-Growing Staffing Firm by Staffing Industry Analysts
- INC 5000 List for Eight Consecutive Years
- Top 100 by Dallas Business Journal
- Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let’s make it happen.