Billing Phone Support Specialist - Healthcare
Job Description
Job Description
JD-#E2EProf
Russell Tobin and Associates is seeking a Billing Phone Support Specialist for our global insurance client working onsite in Wausau, WI .
Job Title: Billing Phone Support Specialist - Healthcare
Pay: $21.00/hr. to $22.60/hr. (Based on experience)
Schedule: Monday-Friday, Days
Location: Wausau, WI 54401
Contract Duration: 6 month contract, possible extension
About the Role:
Join our dedicated Retiree Billing team as a Phone Support Specialist to assist our client’s membership team during the critical Open Enrollment period. You’ll play a key role in helping approximately 15,000–20,000 members enroll in their 2026 benefits, understand cost estimates, navigate Medicare eligibility, and access essential resources like ID cards and vendor contact information.
Responsibilities:
- Handling inbound calls from members regarding benefits enrollment and billing inquiries
- Providing cost estimates and guidance on Medicare eligibility requirements
- Assisting members with ID cards, vendor contact details, and general support
- Processing returned mail and working reports for various business partners
- Managing and resolving death claims with sensitivity and accuracy
- Ensuring timely and professional communication with members
Minimum Qualifications:
- Minimum 1 year of medical billing experience
- Strong communication and customer service skills
- Ability to manage high call volumes with professionalism and empathy
Preferred Qualifications:
- Experience in Medicare billing
- Familiarity with retiree benefits and enrollment processes
- Detail-oriented and comfortable working with sensitive member data
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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