Job Description
Job Description
JOB SUMMARY/PURPOSE
The Community Engagement Manager is responsible for Delta Utilities’ community engagement strategy and strengthening relationships across the communities we serve, with a primary focus on the Baton Rouge region. This role serves as a key liaison between Delta Utilities and local stakeholders, supporting increased transparency, community awareness, and proactive engagement around customer experience and service delivery.
Reporting directly to the Vice President of Communications & Community Development, this role oversees community-facing initiatives, manages external relationships, and supports the execution of strategic outreach efforts that align with Delta Utilities’ operational priorities.
JOB DUTIES/RESPONSIBILITIES
- Lead the development and execution of a Baton Rouge-focused community engagement strategy to enhance customer relationships and community presence
- Serve as a visible representative of Delta Utilities at community meetings, public forums, and local events
- Support proactive outreach efforts to address customer questions and increase understanding of billing, services, and operations
- Partner with Customer Operations and Regulatory teams to ensure clear, consistent, and timely communication
- Build and maintain strong relationships with local elected officials, community leaders, neighborhood associations, and advocacy groups
- Act as a liaison between Delta Utilities and municipal/state stakeholders to support alignment and responsiveness
- Monitor community sentiment and stakeholder feedback to inform communications strategy and leadership decision-making
- Identify opportunities to increase Delta Utilities’ visibility and engagement within the Baton Rouge community
- Support partnerships with local organizations to strengthen community connections
- Provide community insights to inform messaging, media strategy, and issue management
- Support the development of talking points, FAQs, and community-specific messaging
- Partner with cross-functional teams (Customer Experience, Operations, Regulatory, Legal) to align messaging and ensure coordinated responses to community needs
- Provide feedback to leadership on emerging trends, risks, and opportunities related to community engagement Other duties as assigned
MINIMUM REQUIREMENTS
Minimum education required of the position
- Bachelor’s degree in Communications, Public Relations, Political Science, Public Administration, Business, or a related field required
Minimum experience required of the position
- 5+ years of experience in community engagement, public affairs, communications, government relations, or a related field
- Demonstrated experience working with local communities, stakeholder groups, or public sector entities
- Experience managing or supporting community-facing initiatives, outreach programs, or public meetings
Minimum knowledge, skills and abilities preferred of the position
- Strong relationship-building and stakeholder engagement skills
- Excellent verbal and written communication skills (including public speaking)
- Ability to navigate complex or sensitive community issues with professionalism and sound judgment
- Strong organizational and project management skills
- Ability to synthesize community feedback and translate it into actionable insights
- High emotional intelligence and ability to build trust with diverse audiences
Any certificates, licenses, etc. required for the position
- None
Physical Requirements
- Able to operate a personal computer, either desktop or laptop.
- Able to sit for extended periods of time.
- Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
- Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.
Working Conditions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
- Perform other job-related duties as assigned, within your scope of responsibilities.
- Job duties are performed in a normal and clean office environment with normal noise levels.
- Work is predominately done while standing or sitting.
- The ability to comprehend, document, calculate, visualize and analyze are required.
- Able to work regular hours, with occasional overtime.
- Regular travel within the Baton Rouge region required to support community meetings, stakeholder engagement, and local events.
- Periodic travel across Delta Utilities’ service territory as needed.
About Delta Utilities
Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.
Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.
Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.
Learn more at https://deltautilities.com.
Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.
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