Customer Service Representative-Airport Rental Counter

Job Description

Job Description

Job Overview

We are a locally owned rental car company seeking a dependable Customer Service Representative for our airport location, with a clear path to Assistant Manager for the right candidate. This is a fast-paced role with consistent weekday daytime hours, ideal for someone looking for stability and growth.

• Shifts are Monday-Friday-daytime hours-7:00am-3:00pm

Primary Responsibilities

Customer Service (Initial Role):

• Assist customers at the airport counter with rentals and returns
• Process reservations, payments, and paperwork accurately
• Explain rental policies, vehicle options, and insurance
• Inspect vehicles at pickup and return
• Answer phones and assist walk-in and reservation customers
• Provide professional, efficient service in a time-sensitive environment

Advancement Responsibilities (After Training):

• Assist with daily airport operations
• Help manage vehicle availability and turnaround
• Support training and supervision of staff
• Handle escalated customer concerns
• Open and close the location as needed

Qualifications

• Customer service experience preferred (rental car, hotel, airline, retail, hospitality)
• Strong communication and problem-solving skills
• Reliable, punctual, and professional
• Ability to work independently and problem solve
• Comfortable with computers and paperwork
• Valid driver’s license & clean driving record
• Interest in leadership and advancement

Company DescriptionBudget Rent A Car Duluth is a locally owned licensee of Avis Budget Group, Inc. We are a small, local, family owned business that has been operating in Duluth for over 35 years. We are a customer service driven company where are employees and customers come first.

Company Description

Budget Rent A Car Duluth is a locally owned licensee of Avis Budget Group, Inc. We are a small, local, family owned business that has been operating in Duluth for over 35 years. We are a customer service driven company where are employees and customers come first.