Job Description
Job Description
At Bailey’s Moving & Storage, we specialize in providing premium moving and storage solutions tailored to high-end residential and hospitality clients. Our commitment to excellence ensures that every item is handled with the utmost care and professionalism, reflecting the luxury service our clients expect.
Position Overview
We are seeking a dedicated Customer Service Representative to serve as the primary liaison for our white glove and hospitality clientele. This role demands exceptional attention to detail, superior communication skills, and a passion for delivering unparalleled customer experiences.
Key Responsibilities
· Act as the main point of contact for assigned high-end client accounts, ensuring their needs are met with precision and care.
· Coordinate and communicate effectively with clients, subcontractors, and vendors, including interior designers, architects, and furniture suppliers.
· Manage and oversee the scheduling of moves, installations, and deliveries, ensuring timely and efficient service.
· Collaborate closely with the operations and warehouse teams to ensure accurate and timely delivery of products.
· Utilize the Warehouse Management System (WMS) to research and manage customer inventory, ensuring real-time accuracy and availability.
· Set up new customer profiles in the operating system, including inputting specific service requirements and preferences.
· Configure customer rates in the system based on their selected level of service, ensuring transparency and accuracy in billing.
· Provide accurate estimates to clients post-training and handle immediate escalations professionally.
· Maintain detailed records of client interactions, service requests, and feedback to ensure continuous improvement.
· Assist with data entry tasks within our operating system and support other office functions as needed.
· Uphold the company's standards by delivering exceptional customer service at every touchpoint.
Qualifications
· Minimum of 1 year experience in customer service or client success roles; sales experience is a plus.
· Strong multitasking abilities with excellent organizational and time management skills.
· Exceptional verbal and written communication skills.
· Proficiency in Microsoft Office Suite and familiarity with CRM systems.
· Experience with Warehouse Management Systems (WMS) is highly desirable.
· Ability to pass a background check and drug screening.
· Typing speed of 60+ WPM is preferred.
· A high school diploma or equivalent; additional education is advantageous.
What We Offer
· Competitive hourly wages with opportunities for growth.
· Comprehensive benefits package including health, dental, and vision insurance.
· 401(k) retirement plan with company match.
· Paid vacation and holidays.
· A dynamic work environment with a focus on excellence and client satisfaction.
· Opportunities to work with an elite clientele and be part of a dedicated team.
Compensation: $20.00 – $24.00 per hour (commensurate with experience)
Benefits: Medical, Dental, Vision, 401(k), Paid Time Off, Paid Holidays