Front Desk/Medical Receptionist/Patient Services Coordinator

Job Description

Job Description

Position Overview

The Patient Services Coordinator is responsible for accurate patient registration, scheduling, charge entry, and customer service support. This role will support the Epic Go-Live initiative, including a high-volume EHR data migration project, requiring sustained computer-based work for up to 8 hours per day. The position requires flexibility, attention to detail, and strong customer service skills in a fast-paced healthcare environment.

Key Responsibilities

• Assist with large-scale backlog projects to transfer patient demographics and appointment data from legacy EHR systems into Epic
• Scrub and validate patient schedules to ensure data accuracy
• Resolve Epic work queues related to registration, follow-up, and charge review

Patient Registration & Check-In

• Enter and verify complete and accurate patient demographic and insurance information in Epic
• Greet patients, copy insurance cards, and ensure documents are uploaded to the medical record
• Obtain updated patient signatures and collect co-pays
• Communicate demographic and insurance changes to appropriate departments

Patient Check-Out & Financial Processing

• Verify patient charges and insurance information at check-out
• Schedule follow-up appointments as needed
• Collect balances and reconcile daily cash, check, and credit card transactions
• Run daily close and reconciliation reports, including bank deposit documentation
• Audit and correct charge errors prior to release

Scheduling

• Schedule new and established patient appointments based on provider availability, urgency, and patient preference
• Enter or verify patient demographic information during scheduling

Customer Service & Clerical Support

• Manage inbound call queues and provide accurate follow-up
• Answer phones, take messages, file documents, and perform general clerical duties
• Respond to patient and staff billing and insurance inquiries

Teamwork & Human Experience

• Collaborate with team members to meet patient and operational goals
• Participate in staff meetings and continuous improvement initiatives
• Create meaningful patient interactions by communicating clearly about wait times and visit expectations
• Demonstrate inclusive, patient-centered behaviors aligned with Novant Health’s mission, vision, and values
• Explain processes in plain language and use teach-back to ensure patient understanding

Required Qualifications

• High School Diploma or GED
• Minimum 1 year of healthcare administrative or patient services experience
• Epic experience required
• OnBase experience strongly preferred
• Strong customer service skills
• High computer proficiency and ability to work on a computer for extended periods

Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Company Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.