Customer Service Support Representative

Job Description

Job Description

At Lawrence Fabric & Metal Structures we are always looking for great people to join our team. Celebrating over 80 years in the custom fabrication industry, Lawrence Fabric & Metal Structures, Inc. is dedicated to keeping our customers satisfied while delivering our product in a timely manner.

Our Goals are clear: provide a safe work environment for our employees to master their skills, foster an environment that promotes continual improvement and produce a quality product that meets or exceeds our customer's expectations. We are a growing 100% Employee-Owned company looking for additional energetic employee owners to join our fast-paced environment!

Position Summary:

We are seeking a motivated and detail-oriented Front Office Support professional to serve as a key liaison between our customers and internal departments. This role is essential in ensuring timely, accurate, and professional responses to customer inquiries, service requests, and order processing in a fast-paced manufacturing environment. The ideal candidate is a strong communicator with exceptional organizational skills and a proactive, team-oriented approach.

Key Responsibilities:

• Provide customer support by typing quotes, generating work orders, reviewing contracts, and handling sales inquiries

• Assist the sales, accounting, and marketing teams with various administrative tasks

• Maintain and update weekly production reports and job due dates

• Request and track vendor Certificates of Insurance (COIs)

• Prepare service and warranty work orders when needed

• Retrieve and organize historical files for the sales team

• File and maintain digital documents using systems already in place

• Address customer concerns and escalate issues when necessary

• Serve as a contact for incoming calls and visitors

• Participate in special projects and support cross-functional team initiatives

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred

• Minimum 2 years of customer service or paralegal experience

• Experience in a manufacturing environment preferred

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Strong verbal and written communication skills

• Excellent organizational skills and attention to detail

• Ability to prioritize tasks and remain calm under pressure

• Team player with a strong sense of ownership and accountability

There is a background check and drug screening after acceptance of position and prior to starting.