Job Description
Job Description
Join CAPP as a Customer Service Specialist and Be Part of a Growing Team!
CAPP, a leading supplier of HVAC, electrical, and plumbing parts & equipment, is looking for Customer Service Specialists to support our dynamic sales team. This entry-level position is perfect for anyone ready to start a rewarding career in customer service. Are you a positive, motivated individual with a passion for helping others? No experience? No problem! We provide all the training you need to succeed.
What You’ll Do:
- Engage with customers by providing product recommendations, order assistance, and answering queries with a smile.
- Help customers find the perfect solutions by understanding their needs and preferences.
- Process customer orders and ensure their fulfillment from start to finish.
- Manage refunds, exchanges, and returns with ease.
- Contribute to other tasks as needed to keep our sales operations running smoothly.
Who You Are:
- Education: High school diploma or equivalent.
- Experience: Prior customer service experience (2 years preferred); industry experience (HVAC or similar) is a plus.
- Skills:
- A self-motivated team player who thrives in a fast-paced environment.
- Friendly and customer-focused—you genuinely enjoy helping people.
- Strong communication skills, both verbal and written.
- Ability to build positive relationships and work collaboratively.
- Basic math and accounting skills.
Why You’ll Love Working at CAPP:
- Career Growth: Start in an entry to mid-level role with the potential to move into a commission-based sales position with unlimited earning potential.
- Family-Owned Business: We believe in the value of every employee. At CAPP, you’re not just another worker—you’re a part of our team.
- Comprehensive Training: We provide all the tools and knowledge to help you succeed in your role.
- Work-Life Balance: Enjoy normal business hours (Monday through Friday, 8:00am - 5:00 pm). We respect your personal time.
- Supportive Culture: Your contributions matter, and we offer job stability in a thriving sector.
Your Benefits:
- Competitive salary with the opportunity for commission.
- Merit-based promotions—we reward hard work and dedication.
- Health, vision, and dental insurance
- Health savings account (HSA)
- 401(k) with company match
- Life insurance
- Paid time off (PTO)
Company DescriptionCAPP is a leading supplier and distributor of Process Instrumentation, HVAC, Electrical, Plumbing, and Mechanical products. Since 1950, our mission has been to serve the full needs of customers. As demand for a wider range of products has grown, we have developed the advanced supply network and technical expertise required to excel in this constantly evolving industry. With decades of experience and a truly distinct offering of products and services, tens of thousands of customers depend on CAPP as their comprehensive supplier of Products for Buildings and Industry.
Company Description
CAPP is a leading supplier and distributor of Process Instrumentation, HVAC, Electrical, Plumbing, and Mechanical products. Since 1950, our mission has been to serve the full needs of customers. As demand for a wider range of products has grown, we have developed the advanced supply network and technical expertise required to excel in this constantly evolving industry. With decades of experience and a truly distinct offering of products and services, tens of thousands of customers depend on CAPP as their comprehensive supplier of Products for Buildings and Industry.