Job Description
Job Description
RemX Staffing is currently hiring ONSITE Customer Support Reps. This is ONSITE in Miramar, FL
For a faster response please email an updated resume to kiana.baker@remx.com
Location-Onsite-Miramar, FL
Pay rate-$17/hour
Hours- Must be available between 8am-8pm- 40 hour work week
Job summary:
We’re looking for extremely motivated, high-energy, people to join our inbound/outbound Customer Service Team. The primary role you play is answering inbound and returning calls from prospective members inquiring about Medicare Advantage products offered through our clients.
Job responsibilities:
- Handle inbound calls from prospective members for Medicare Advantage plans by following approved script.
- Make outbound calls to prospective members that have requested a callback.
- Enter prospective member information into company’s Customer Relationship Management System (CRM) in an accurate and compliant manner.
- Follow approved script to determine the prospective member’s eligibility for Medicare Advantage plans and update CRM system accordingly.
- Warm Transfer prospective members to designated telesales team(s)
- Obtain approved agreement (Scope of Appointment) from prospective members verbally that want a home appointment by following approved script and documenting it in CRM system.
- Inform prospective members of available seminars and register them as needed through the CRM system accordingly.
- Fulfillment of informational kits as requested by prospective members through the CRM system.
- Follow all Federal, State, Cirrus and Clients policies and procedures.
Skills and Qualifications:
Customer Focus, technology savvy, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Minimum requirements:
- High school diploma or general education degree (GED)
- Must have some call center experience.
Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.