CNC Machine Tool Field Service Engineer

Job Description

Job Description

Join a USA Today Top Workplace!

At Morris Group, Inc., a third-generation, family-run leader in North American machine tool distribution, you’ll help manufacturers of precision parts sharpen their competitive edge through higher productivity and uptime.

A day in this role

You start from home, head straight to a customer site, and power up a Mazak or Okuma machining center that needs attention. You review electrical/pneumatic/hydraulic schematics, trace a PLC ladder diagram, and isolate a fault on a drive. By mid-morning, you’ve calibrated axes, verified alignments, and updated software. After lunch, you deliver operator training, network the machine to the plant systems, and enter case notes in Salesforce Lightning. On some days, you’ll commission a brand-new vertical machining center; on others, you’ll overhaul a spindle or perform a scheduled preventive maintenance service.

What you’ll do

• Travel daily from home to customer facilities; occasional overnight hotel stays for remote customers or training within your assigned territory.
• Install, commission, calibrate, maintain, diagnose, and repair CNC lathes, mills, and multi-function machining centers and their accessories.
• Handle operator training, system networking, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services.
• Serve as the direct communication link between customers and the Service Group of the Robert E. Morris Company; capture and relay the voice of the customer.
• Build brand loyalty through excellent service and strong customer relationships while working safely and continuously learning.
• Use machine tool manuals, technical documentation, and both internal and external resources to diagnose and resolve issues efficiently.
• Effectively use the Salesforce Lightning Customer Support system to document and manage service activity.

What you bring

• Clear verbal/written communication and customer relationship skills; professional presence in person and on the phone.
• Adaptability in a changing environment; steady under delays or shifting priorities.
• Basic computer proficiency, including MS Word, Excel, and Outlook.
• Interest or experience in electro-mechanics (motors, drives, transformers, VFDs); willing to build skills via classroom and on-the-job training.
• Exposure to machine tool manufacturing, installation, operation, maintenance, or repair—and/or a broad shop background—is a plus.
• Strong mechanical aptitude, logical troubleshooting, and sound decision-making.

Tools, machines, and tech you’ll touch

• CNC Mill (3–4 axis VMC) — Fanuc, Mazak, Haas, Okuma, Doosan, Makino, DMG Mori Seiki
• CNC Mill (5+ axis VMC) — Fanuc, Mazak, Haas, Okuma, Kitamura, DMG Mori Seiki
• CNC Lathe (2–4 axis) — Mazak, Haas, Okuma, Doosan, DMG Mori Seiki
• CNC Lathe (5+ axis) — Mazak, Okuma, Doosan, DMG Mori Seiki
• Programmable Logic Controllers (PLC) — Fanuc, Allen-Bradley, Siemens
• Variable Frequency Drives (VFD); Servo motors

Work environment

• Manufacturing and machining settings with typical hazards (noise, electricity, chemicals, heavy equipment, automated/manual machinery), as well as office and training environments at the Robert E. Morris Company.

Other functions

• Perform related duties as required.

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

What’s in it for you

• Competitive starting salary
• Market-competitive health benefits, including a zero-premium medical plan option, plus vision, dental, and company-paid life insurance
• 3+ weeks’ vacation to start
• 10 company-paid holidays
• 401(k) with company contribution and tuition reimbursement
• Employee appreciation events, perks, and an Employee Assistance Program

Proficiencies we value

• CNC Machine Repair
• Electrical Troubleshooting
• HVAC Service & Installation
• Troubleshooting CNC Machines

Compliance and requirements

Mental and Physical Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.