Job Description
Job Description
About Us
At Mile High Hearing, our Audiologists are driven by a shared passion for providing the highest quality care in addressing hearing loss, tinnitus, and balance disorders. As our Part-time Patient Care Coordinator, you'll play a crucial role in our patient-centric approach. Your responsibilities will include warmly greeting patients, efficiently checking them in for appointments, handling phone inquiries, managing patient scheduling, conducting insurance verifications, and overseeing various general office administrative duties.
We are seeking an individual who naturally embodies the enthusiasm and compassion we hold for our patients. Given the unique needs of many patients dealing with hearing loss, clear and deliberate communication is essential for success in this role. Join us in an environment where your contributions significantly improve the quality of life for others, making it a rewarding and enjoyable place to work.
Key Responsibilities Include, but are not limited to:
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Greet patients warmly and assist with check-in and check-out
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Answer phones and respond to patient questions with care and clarity
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Schedule and confirm patient appointments
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Verify insurance and assist with related documentation
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Maintain accurate patient records and paperwork
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Assist with preparing hearing aids and related items prior to appointments
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Confirm that hearing aids, supplies, and necessary materials are available and ready before patient visits
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Support daily front office operations and general administrative tasks
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Communicate clearly with audiologists and team members to ensure smooth patient flow
Desired Skills & Traits Include, but are not limited to:
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Client-Centric
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Compassionate & Caring Attitude
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Excellent communication skills, including clear verbal skills
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Highly Organized
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Professional Demeanor
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Tech Savvy, able to learn new software and easily navigate computer systems
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Adaptable Attitude
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Strong Follow Skills
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Reliable
Desired Experience Includes, but is not limited to:
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Professional Customer Service, Administrative Assistant, and/or Office Admin Experience required
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Current experience with using MS Office Software required
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Previous Medical Office or Reception Experience highly preferred
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Scheduling Experience preferred
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Experience with an Electronic Medical Record system would be preferred
Hours & Compensation:
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Monday - Tuesday 8:00 am - 5:00 pm, Wednesday, Thursday, and Friday 8:00 am - 1:00 pm.
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Pay is $22.50/hr - $24.50 depending on experience
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9 Paid Holidays, Annual PTO time, and Paid Bereavement
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The location is Lakewood, Colorado 80228.