Administrative Services Manager

Job Description

Job DescriptionSalary:

Position Summary:

The Administrative ServicesManager at BrightPath Human Services is a dynamic leadership role that bridges Human Resources, Administrative Operations, and Organizational Development. This position is responsible for ensuring efficient internal processes, fostering team cohesion, supporting cross-departmental communication, and promoting a culture of accountability and collaboration. The Administrative ServicesManager will serve as a primary resource for program-level supervisors, executive-level supervisors and staff, helping to streamline operations, monitor compliance, and ensure the smooth day-to-day functioning of our human services programs.

Key Responsibilities:

Human Resources & Staff Support

• Serve as a liaison between frontline supervisors and leadership to ensure timely resolution of staff-related concerns.
• Support onboarding and offboarding procedures in collaboration with leadership and Program Managers.
• Assist with scheduling, timesheet oversight, and payroll documentation review.
• Maintain updated knowledge of organizational policies and procedures and ensure consistent application across teams.

Administrative & Operational Oversight

• Provide administrative support to ensure program teams are organized, resourced, and aligned with agency protocols.
• Monitor and support compliance tracking (e.g., training, certifications, clearances).
• Assist with coordination of internal audits, program reviews, and other quality assurance measures.
• Assist with IT related issues or concerns.
• Assist CEO/CFO & other leaders in record keeping.

Communication & Coordination

• Support interdepartmental communication to ensure transparency and continuity of operations.
• Facilitate regular meetings with Program Managers, Senior DSPs, and leadership to identify and resolve operational barriers.
• Assist with communication of updates, procedural changes, and company-wide initiatives.

Culture & Leadership

• Champion BrightPaths mission, values, and commitment to excellence in human services.
• Promote a positive work culture by modeling professionalism, integrity, and inclusivity.
• Support leadership in change management initiatives and staff engagement strategies.

Qualifications:

• Minimum 2 years of experience in a leadership or support management role, preferably in a human services or healthcare setting.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Proficiency in Microsoft Office and HRIS systems (BambooHR experience a plus).
• Valid drivers license and ability to travel to programs as needed.

Work Environment:

• This position is primarily office-based with visits to program sites as needed.
• Some evening or weekend availability may be required based on organizational needs.

Compensation & Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holiday schedule.
• Professional development opportunities.

BrightPath Human Services is an equal opportunity employer committed to creating an inclusive and supportive workplace.