Job Description
Job Description:\n\nTXI is seeking a Culture & Operations Manager to steward our cultural rituals, support internal communications, and partner on organizational initiatives that keep our fully-remote, employee-owned company connected and thriving. Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they’re not trying to solve real user needs. We take a pragmatic approach to innovation by deploying integrated teams to uncover insights from users and turn them into compelling digital solutions. As an employee-owned boutique strategy and product innovation firm, our capabilities include product discovery, delivery, and adoption. As the Culture & Operations Manager, you will ensure our cultural programs run smoothly, support our Head of People on internal communications and change management, and provide project management partnership for strategic organizational initiatives. You'll be the operational backbone that helps TXI maintain its strong culture while growing thoughtfully. This role offers a potential growth path toward more strategic program ownership and broader organizational impact. Key ResponsibilitiesCultural Programs & Employee ExperienceServe as a thought partner and operational support to the Head of PeopleOwn and execute cultural rituals including employee recognition (birthdays, anniversaries, values awards, milestone awards), employee engagement programs, and connection events (Coworking Days, biweekly virtual town halls, quarterly gatherings)Plan and coordinate quarterly all-hands meetings and connection events, including logistics, content coordination, A/V setup, accessibility needs, and memorable momentsManage employee survey administration and synthesis support, including engagement surveys and pulse checksSupport DEIB initiatives including sustainable giving fund allocation, climate offset coordination, and weekly tips sharingInternal Communications SupportPartner with the Head of People on cascading information to different constituencies across the organizationEnsure multiple communication modalities are utilized effectively (Slack, Notion, Loom, etc.)Maintain high responsiveness in Slack channelsDocument answers to common questions and maintain organized, up-to-date internal resources in Notion and SlackProgram Management & Business OperationsSupport planning and execution of external events (e.g. conference attendance, networking dinners)Launch and monitor onboarding and offboarding checklists, following up through resolutionCoordinate with vendors for equipment, swag, and logisticsManage administrative operations including review cycles, handbook acknowledgments, and manager budget trackingSupport larger strategic initiatives (Career Pathways, ESOP communications) as a program partner to accountable leadersStrategic PartnershipProject manage smaller organizational initiatives by creating work plans, tracking progress, and adjusting as needed (and transparently communicating progress - see above)Collaborate with internal practice groups or leadership team members to help run internal initiatives and operations efficiently and transparentlyEncourage, facilitate, and evaluate internal experimentation and process improvements across the organizationIdentify opportunities to strengthen cultural programs and internal operations as you gain organizational contextWhat We're Looking For5-7+ years of experience in people operations, business operations, internal communications, or a related fieldStrong project and program management skills with the ability to juggle multiple concurrent initiativesExceptional organizational skills and attention to detail without losing sight of the bigger pictureExcellent written and verbal communication skills with the ability to adapt tone and style for different audiencesHighly responsive and service-oriented mindset with a bias toward actionComfort working in ambiguity and creating structure where it doesn't yet existCollaborative approach with the ability to build trust and partnerships across the organizationSystems thinking and process improvement orientationExperience supporting or working in fully remote organizationsFamiliarity with tools like Slack, Notion, Culture Amp (or similar) is helpful but not requiredGrowth mindset with eagerness to expand from operational execution into more strategic program ownership over timeSuccess in This RoleCultural programs and rituals run smoothly, independently, and feel meaningful to employeesYou're a trusted and valuable partner to the Head of People on communications and change management initiativesSmaller organizational initiatives are well-managed with clear progress and outcomesInternal resources are well-organized and easy for employees to navigateEmployees feel connected to each other and to the organization despite being remote-firstYou're developing strategic thinking and taking on increasing ownership of programs and initiativesYou're building the foundation for broader organizational impact and leadership Who We Are We’re a curious and humble group of people who are intentional about personal growth and supporting each other’s careers. We aim to explore new skills, frameworks, and approaches to deliver the most meaningful digital product experiences. And we’re constantly pushing ourselves to experiment, explore, and challenge assumptions. We bring that same passion for learning and growth to our clients, by digging into their organizations, reframing their problem statements, and spending time with their users. This ensures that we’re pushing our clients forward while developing and delivering valuable products that matter. Learn more about TXI (video) What your days will look like, and what success will look like It’s important to set the right expectations to promote your growth at TXI. Here is some of what you can expect in your first two years as the Culture & Operations Manager. Within 1 month, you will - Begin the company onboarding process and immerse yourself in TXI's culture, values, history, and client commitments - Review TXI's business model, understanding our service communication approach - Gain a high-level understanding of our integrated development process, tooling, frameworks, and project methodologies - Learn a bit about the TXI client experience, from product discovery through delivery - Deepen your understanding of the employee-owner experience at TXI - Begin ownership of recurring connection and engagement rituals Within 3 months, you will - Complete your onboarding process - Participate in and support the organization of your first TXI Quarterly with the entire organization - Manage 1-2 smaller administrative initiatives on your own Within 6 to 12 months, you will - Complete a comprehensive review with your manager - Support the organization of, and attend, a TXI in-person quarterly to meet many of your colleagues including outside the office setting - Continue managing discrete initiatives in collaboration with leaders across the organization Within 1 to 2 years, you will - Look back proudly on the projects and organizational changes you've inspired or directed, as well as the impact you have made across TXI Some reasons why you might like working with us We have been recognized for both our internal employee experience and for delivering a trusted customer experience. At TXI, we are intentional about the way we work and how we support both our team and our clients. 1. We focus on Product Innovation by helping to envision initial new product concepts for our clients. We are core contributors to shaping the work that we do and the problems we're working to solve. In addition to that ideation stage, we get to help them bring these new concepts to market. We help both to build the right thing (design thinking and product discovery) and build the thing right (agile mindset and iterative approach). 2. We care about DEIB (diversity, equity, inclusion, and belonging). To deliver the best solutions, we need positive, inclusive environments with as much diversity in the room as possible. Learn more about our DEIB learnings, roadmap, and history: https://txidigital.com/deib. 3. We work in a variety of industries and encourage our team members to explore new domains, solve different kinds of problems, and adopt new technologies. There is no getting bored in our portfolio. You’ll work across Industry 4.0, manufacturing, and logistics; and build data, web, mobile, and IoT solutions. 4. We work in integrated teams (and occasionally we will work as staff augmentation if there's a good rationale for it). At TXI, we seek to bring all of the good ideas to the table so you learn from the talented teammates you regularly pair with. Strategy, delivery management, design, and engineering regularly collaborate. 5. We are intentional about supporting each individual's growth. "Challenge and support each other" is a core value of the company and we take that mission seriously. That's why every employee has a personal learning & development budget and a bi-weekly conversation with their manager about their progress–as well as why we created our Career Pathways to equitably promote each person's path at TXI. 6. We value transparency and open discussion. As an employee-owner, you will have a front-line view of the company's performance, risks and issues, finances, and budgets. 7. We build products that matter. We advance the causes and goals of our partners and consistently deliver outcomes for them. See some examples below. What We Make For over two decades, we've partnered with clients across industries to research, design, and develop custom web and mobile applications that make a meaningful impact. Some examples of that impact include: 1. Improving prediction of patient enrollment in global clinical trials for life-saving drugs through the integration of advanced analytics and digital innovation 2. Developing responsive applications for a major logistics company to amplify productivity and decrease maintenance time 3. Transformed a manufacturer from a company known for data loggers to an international leader in tech-powered environmental monitoring solutions through proactive, data-powered IT products 4. Empowering nonprofits with real-time insight into progress and potential for donor impact through transformative fundraising software 5. Designing a digital experience that is driven by evidence-based treatment and therapy plans to support LGBTQ+ youths who face societal and personal biases due to their orientation 6. Driving accountability and motivation for patients recovering from spinal surgery through an integrated mobile app and a wearable device on the patient’s lower back 7. Creating a new mobile app to inspire employees to love where they work by delivering meaningful savings and recognition in their workplace, while also amplifying merchant partner reach across the U.S. But the work is just one part of what makes TXI a rewarding place to be. We support each other’s interests—whether it’s volunteering, organizing meetups, speaking at industry events, or learning new techniques and technologies. If there's something you're passionate about, we want you to pursue it and teach it to the rest of us. Our company Brunch & Learns and regular practice meetings are just some of the ways we create space for sharing, learning, and professional development. What We Offer We believe in equitable pay. The salary range for this role is $90,000 to $115,000. In addition to base compensation and an incentive pay structure, we also offer the following benefits, which are intended to take care of you (and the people you care about): 1. Employee Stock Ownership Program: TXI is 100% employee-owned through an ESOP, which grants shares of company stock to all employees as a retirement benefit 2. Quality health insurance and medical travel benefit 3. Generous paid time off 4. Paid parental leave policy (equal for all TXI parents) 5. 12 weeks of paid FMLA leave for qualifying events, ensuring you can prioritize important life moments 6. 401k plan, including employer matching 7. Remote-first working environment with minimal onsite client work 8. Company retreats and Quarterly days, both of which are a chance to connect in person and outside of the office 9. Benefits for professional development, home office improvements, and renewable energy switching Location Due to the nature and responsibilities of this role, we are only considering candidates based in Chicago or the Chicagoland area. We have a remote environment at TXI, with distributed team members in the US, Canada, South America, and Europe who work from home. We communicate and collaborate effectively in a remote environment using tools like Miro, Notion, Slack, and Zoom. We also prioritize virtual bonding and emphasize inclusivity, autonomy, and trust while cultivating a safe and welcoming environment that is conducive to supporting a positive employee experience. While we encourage asynchronous communication, we often work in pairs or in collaboration sessions. Therefore, having some core hours that overlap with our clients and your fellow team members is important. Regardless of where you are living and working, all TXIers have multiple opportunities throughout the year to meet and hang out in person to continue building those connections. We take equality seriously TXI is proud to be an equal opportunity workplace and is committed to equal opportunity employment without regard to race, religion, color, gender (including gender identity, change of sex, and transgender status), sexual orientation, age, disability, ancestry, national origin, military or veteran status, marital status, genetic information or any other characteristic protected by applicable law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.