Customer Care Specialist

Job Description

Job DescriptionWhy You’ll Love Working as a Customer Care Specialist at FYZICAL

Are you a warm, organized professional who loves helping people and keeping operations seamless? FYZICAL Therapy & Balance Centers in Peachtree Corners, GA, is looking for a full-time Client Care Specialist (CCS) to join our team. As the first point of contact for our patients, you’ll create a welcoming, professional atmosphere while handling scheduling, insurance, and administrative duties. This role is ideal for someone who excels in a dynamic environment and is eager to build a rewarding career in healthcare.

Why Choose FYZICAL?

FYZICAL is a national leader in balance, vestibular, and orthopedic rehabilitation, known for innovative care and a collaborative, locally owned clinic culture. Joining our team means:

• Meaningful Impact: Make a difference in patients’ lives every day.

• Career Growth: Thrive in a performance-driven environment with opportunities for advancement.

• Stability & Recognition: Work with a trusted brand that values and rewards your contributions.

Responsibilities

• Warmly welcome and assist clients, visitors, and vendors.
• Manage incoming calls and emails, addressing inquiries or routing them to the appropriate staff.
• Accurately enter and update client information in the Electronic Medical Record (EMR) system.
• Efficiently schedule patient appointments, track referrals, and proactively fill open slots.
• Generate reports and take initiative to optimize scheduling and clinic operations.
• Verify insurance benefits, explain coverage requirements for physical therapy, and ensure compliance.
• Confidently collect co-pays, account balances, and discuss financial details with clients.
• Perform additional administrative tasks to support smooth clinic operations.

Required Skills

• 6+ months of experience in customer service, front desk, or administrative roles (healthcare experience preferred but not required).

• Friendly, professional communication and meticulous attention to detail.

• Comfort with digital tools, including basic computer skills; familiarity with EMR systems, Microsoft Office, or insurance verification is a plus.

• 2+ years in a medical office setting is a bonus but not mandatory.

• Passion for delivering exceptional patient experiences and working as part of a team.

• Fluency in Spanish is an asset.