Job Description
Job Description
Summary:
Stocks, cleans and maintains bars and beer coolers according to established Clevelander standards
Duties and Responsibilities:
- Clocking in/out for shift via ADP
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Always maintain positive guest relations.
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction. Anticipate guest and bartender needs
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of all menu items, liquor brands, beers, wines and non-alcoholic selections available.
- Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation and menus.
- Complete opening side duties
- Check quality and amount of all bar stock and supplies by using checklist.
- Complete opening inventory sheet.
- Requisition all necessary supplies.
- Transport supplies from Storeroom to designated Bars.
- Stock ice in Bar.
- Stock glassware and paper supplies.
- Set up ashtrays and paper supplies.
- Set up bottles in display cabinet and speed rail.
- Check temperature of refrigeration units and glass wash machine.
- Inspect cleanliness and condition of Bar and service areas; rectify any deficiencies.
- Assist Bartender in preparing garnishes and mixes.
- Replenish supplies in Bars throughout shift.
- Monitor and maintain cleanliness, sanitation and organization of Bar and service areas.
- Transport soiled wares to dishwashing area.
- Extend courteous salutations when guests leave outlet and invite them to return.
- Restock plastic cups as needed
- Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
- Use all chemicals in accordance with OSHA regulations and hotel requirements.
- Complete closing side duties:
- Properly store all reusable goods.
- Empty and drain ice bin.
- Scrub sink.
- Remove all items from bar top and tables; place clean items in designated areas; wipe clean all surfaces of bar top and tables.
- Remove liquor and bottles from speed rail and liquor cabinet.
- Secure all liquors, beers, wines, coolers, cabinets and storage areas.
- Wipe down all bottles and surfaces.
- Clean all bar equipment and tools.
- Remove trash.
- Sweep and mop floor behind Bar
- Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts
- Follow up on all service details for Bartenders.
- Maintain work areas clean and organized.
- Maintain cleanliness of bar area by wiping down surfaces, sweeping and mopping, scrubbing coolers and storage areas, removing soiled glassware and emptying trash.
- Report all unsafe conditions immediately.
- Ensure bar is well-stocked with ice, liquor, wine and beer.
- Complete all opening and closing side work, as assigned to include restocking the bar with garnishes, syrups, straws, napkins and all other necessary items.
- Assist Bartenders in servicing the guest.
- Stock bus station, as assigned.
- Attend required meetings and trainings
- Communicate with manager before leaving shift, get checked out before clocking out
- Complete other duties as assigned by supervisor, to include cross training.
- Maintains proper par levels of alcohol and other beverages throughout the shift by following the internal requisition procedure.
- Assists Bartenders with drink preparation in periods of high volume in accordance with Responsible Vendors procedures
- Maintains and ensures compliance of all policies, procedures, and Health Department regulations
Other Functions:
- Performs other duties as assigned
Minimum Qualifications:
- Must be 18 years or older.
- Must be able to work flexible shifts that include evenings, weekends, and holidays.
- Food Handler certification preferred.
- The ideal candidate will be organized and able to work with a sense of urgency, seeking guest satisfaction.
- Six months to one year of experience as a barback is preferred.
Knowledge, Skills and Abilities:
- Ability to work in a team environment
- Ability to verbally communicate and take direction
- Ability to multitask in high volume and fast paced work environment
- Ability to push/pull up to 500 lbs with the use of a pallet jack
- Ability to lift to 80 lbs.
- Strong attention to detail required
- Strong organizational and time management skills required
Working Conditions:
- Work is performed in a mostly outdoor environment and requires evening and weekend hours