Job Description
Job Description
Our Dispatcher is a master in the art of Driver Optimization. They will optimize loads, ensure on time performance, driver home time and work with our maintenance team in coordinating vehicle maintenance intervals. Communicating clearly with team members and drivers is second nature to the best Dispatcher. The Dispatcher's fleet is like your own small business.
Essential Duties and Responsibilities:
Properly plan and analyze each customers load and ensure that the pick-up and delivery schedule of each load is such that it can be completed without the driver having to exceed posted speed limits and can be achieved within those drivers' current hours of service limits. It is important for the driver to understand his ten hour breaks need to occur during the trip as well as fuel stops
Ability to handle customer request by phone, email or customer load board portal to add, delete or modify the driver's daily loads and routes
Communicate with drivers and provide clear instructions to ensure a successful delivery
Monitor and adjust driver schedules to cover required transportation commitments
Handle emergency shipments as required
Geographic routing of equipment/drivers to shipper and customer destinations through the computerized routing system - MOTIV and schedule confirmation sent to truck drivers on each load via text messaging daily by end of day
Confers with customer services representative regarding scheduled times for customer deliveries
Assign drivers their scheduled deliveries of products
Qualifications:
Trucking Industry operation or dispatch experience of 5 years or more
Excellent communication skills both oral and written
Proficient in Microsoft packages including Excel, Word
Strong Organizational Skills