Job Description
Job DescriptionBenefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Customer Service Representative
Customer Service Representative (CSR)
Location: Kalispell, MT
Company: Aire Serv of Kalispell
Employment Type: Full-Time
About Us
Aire Serv of Kalispell is a locally trusted HVAC company dedicated to delivering high-quality heating and cooling services with professionalism and care. We value teamwork, integrity, and exceptional customer service.
Position Summary
We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is essential to ensuring our customers receive timely, friendly, and efficient service from the first phone call to job completion.
Responsibilities and Duties
Handle incoming calls and respond to customer inquiries using approved Aire Serv scripts
Schedule appointments for service, maintenance, and installations
Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments
Return customer calls promptly to ensure satisfaction and resolve any concerns
Perform marketing and sales functions to promote additional services and earn new business
Maintain accurate customer records and job details in our system
Coordinate with technicians and management to ensure smooth service delivery
Perform other duties as needed, which may include cross-training in related positions to support office operations
Job Requirements
Administrative experience preferred
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive attitude and a team player who can also work independently
General computer knowledge, including Microsoft Office
Typing skills are a plus
Compensation & Benefits
Compensation based on applicant experience
Bonuses and commission pay available
Paid time off and holidays
Health benefits
Opportunities for advancement
Supportive and professional work environment