Job Description
Job DescriptionCustomer Service Manager – Call Center | $65K–$75KGreater New Haven area | Full-Time | Direct Hire
Looking for a leadership role where your team makes a real difference in the customer experience? We’re hiring a Customer Service Manager for a growing call center team that handles all things customer—from inbound calls and emails to inside sales.
What You'll Do:
- Lead a small, dedicated team responsible for customer service and inside sales
- Oversee daily call center operations—inbound only
- Prepare the team for the busy season starting in September, including training seasonal support
- Ensure customers get fast, friendly service across all touchpoints: phone, email, and order support
- Coach and develop staff to hit service benchmarks and build customer loyalty
About the Role:
- Salary: $65,000 – $75,000
- Direct hire opportunity with a reputable and stable company
- Lead a tight-knit team with the flexibility to scale up during high-volume seasons
- You'll be the go-to person for workflow, escalation support, and team performance
What You Bring:
- Previous call center or customer service management experience (inbound focus)
- Strong leadership and coaching ability
- Comfort managing seasonal hiring/training needs
- Tech-savvy with customer systems and order entry platforms
- Able to thrive in a fast-paced, customer-focused environment
Interviews happening now! Apply today to be part of a team that values great service and great people.
A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.